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Sudden crash of firefox as I open it: how can I recover the websites' addresses in my bookmark? Is everything lost?

Posted

Firefox crashes when I open it (Mac system). How can I recover all websites's addresses in my bookmarks before trying to installing again firefox?

Crash ID(s)

c427216d-8a2f-8b48-beca-50074acfbc6b

User Agent

Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_4; it-it) AppleWebKit/533.16 (KHTML, like Gecko) Version/5.0 Safari/533.16

Firefox crashes when I open it (Mac system). How can I recover all websites's addresses in my bookmarks before trying to installing again firefox? == Crash ID(s) == c427216d-8a2f-8b48-beca-50074acfbc6b == User Agent == Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_4; it-it) AppleWebKit/533.16 (KHTML, like Gecko) Version/5.0 Safari/533.16

Chosen solution

Yes, all your personal information is stored in your profile folder.

Again, see Back up and restore information in Firefox profiles to manually back up your profile folder. That article also has information on what information is stored where (e.g. Places.sqlite for bookmarks and history).

So back that up manually, uninstall Firefox, and remove the profile folder. Then you should be able to do a completely clean install and then restore your settings accordingly.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_4; it-it) AppleWebKit/533.16 (KHTML, like Gecko) Version/5.0 Safari/533.16

More Information

Vendor: Mozilla
Version: 3.0.3

JYOuyang 18 solutions 174 answers

Have you tried to see if Firefox can start up in Troubleshoot Firefox issues using Safe Mode?

See Back up and restore information in Firefox profiles to back up your profile folder, which contains your bookmarks and all your personal settings.

Have you tried to see if Firefox can start up in [[Safe mode]]? See [[Backing up your information]] to back up your profile folder, which contains your bookmarks and all your personal settings.

Question owner

already tried the safe mode. It doesn't open anyway. Is it possible to back up my bookmarks even if firefox can not be open? Is there a place in my mac where these information are stored?

already tried the safe mode. It doesn't open anyway. Is it possible to back up my bookmarks even if firefox can not be open? Is there a place in my mac where these information are stored?
JYOuyang 18 solutions 174 answers

Chosen Solution

Yes, all your personal information is stored in your profile folder.

Again, see Back up and restore information in Firefox profiles to manually back up your profile folder. That article also has information on what information is stored where (e.g. Places.sqlite for bookmarks and history).

So back that up manually, uninstall Firefox, and remove the profile folder. Then you should be able to do a completely clean install and then restore your settings accordingly.

Yes, all your personal information is stored in your profile folder. Again, see [[Backing up your information]] to manually back up your profile folder. That article also has information on what information is stored where (e.g. Places.sqlite for bookmarks and history). So back that up manually, uninstall Firefox, and remove the profile folder. Then you should be able to do a completely clean install and then restore your settings accordingly.