Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have this crash report. And I am unsure how to fix the problem. Can someone assist me? http://crash-stats.mozilla.com/report/index/a0a6696d-dae4-4563-8db6-16b3a2100612

  • 1 reply
  • 0 have this problem
  • 37 views
  • Last reply by Chris Ilias
  • Archived

AnonymousUser
AnonymousUser

I cannot open firefox at all. When I checked the crash report it stated: Firefox 3.6.3 Crash Report [@ nsWindowWatcher::OpenWindowJSInternal(nsIDOMWindow*, char const*, char const*, char const*, int, nsIArray*, int, nsIDOMWindow**) ]

I am unsure how to handle this and would like some assistance.

Crash ID(s)

Firefox 3.6.3 Crash Report [@ nsWindowWatcher::OpenWindowJSInternal(nsIDOMWindow*, char const*, char const*, char const*, int, nsIArray*, int, nsIDOMWindow**) ]

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; FunWebProducts; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; OfficeLiveConnector.1.3; OfficeLivePatch.0.0)

I cannot open firefox at all. When I checked the crash report it stated: Firefox 3.6.3 Crash Report [@ nsWindowWatcher::OpenWindowJSInternal(nsIDOMWindow*, char const*, char const*, char const*, int, nsIArray*, int, nsIDOMWindow**) ] I am unsure how to handle this and would like some assistance. == Crash ID(s) == Firefox 3.6.3 Crash Report [@ nsWindowWatcher::OpenWindowJSInternal(nsIDOMWindow*, char const*, char const*, char const*, int, nsIArray*, int, nsIDOMWindow**) ] == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; FunWebProducts; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; OfficeLiveConnector.1.3; OfficeLivePatch.0.0)

All Replies (1)

Chris Ilias
Chris Ilias
  • Moderator

Try this: Go to your profile folder - see Profiles - Where Firefox stores your bookmarks, passwords and other user data Delete the file compreg.dat