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Can't download or upload anything

  • 1 reply
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  • Last reply by Phantom
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vineshgujral1994
vineshgujral1994

Mac Tahoe 26.4. Any attempt to download or upload results in a file chooser/picker/browser panel that shows part of the finder interface but not all. Can't interact with it besides switching between sidebar items, no files visible, can't close or exit this window, can't interact with anything else. The only active button on the top of the window is the fullscreen button. Have to force quit firefox every time.

I tried troubleshoot mode and it did nothing. There is a workaround for some download links where I can open them in another tab and they automatically download without opening the window. Drag and drop options seem to work for uploads when they're available. 

I took screenshots and was going to attach them, but this problem prevents me from doing that. This browser's sorta bricked for me at the moment.
Mac Tahoe 26.4. Any attempt to download or upload results in a file chooser/picker/browser panel that shows part of the finder interface but not all. Can't interact with it besides switching between sidebar items, no files visible, can't close or exit this window, can't interact with anything else. The only active button on the top of the window is the fullscreen button. Have to force quit firefox every time. I tried troubleshoot mode and it did nothing. There is a workaround for some download links where I can open them in another tab and they automatically download without opening the window. Drag and drop options seem to work for uploads when they're available. I took screenshots and was going to attach them, but this problem prevents me from doing that. This browser's sorta bricked for me at the moment.

All Replies (1)

Phantom
Phantom

Hello,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.

To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close Firefox.
    • Windows: Click the Firefox menu Fx57Menu, then click "Exit".
    • Mac: Click the Firefox menu at the top of the screen, then click "Quit Firefox".
    • Linux: Click the Firefox menu Fx57Menu, then click "Quit".
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows: (Note: Check both folders.)
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Manually back up and restore Firefox profile data.

Please report back to say if this helped you!

Thank you.

Modified by Phantom

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