please try and update for me i have tried several times and it keeps failing to update i have closed computer and cleared every thing and have tried several times and nothing seems to work it has asked me to update several times over the last couple of days but nothing is updating and i cannot play any music on Utube or even old music that i have downloaded long ago

i do not have anyone to help me on this i did try help line but i must be doing something wrong because nothing has changed