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My website at MyHeritage.com is greyed out

  • 3 replies
  • 1 has this problem
  • 59 views
  • Last reply by Didee

Didee
Didee

On Feb 13th I went to my website at MyHeritage.com, to which I'm always logged in, to find that a few seconds after it loads it becomes all greyed out and I can't access anything. I had been on the site a couple of weeks earlier with no problems.

I removed the "Enhanced Tracking Protection" and I turned off AdBlocker for the site but the problem persists. I have logged out and then logged in - same problem. I turned off my computer and restarted it - same problem.

When I went to log in to my account at MyHeritage using my Chrome browser I encountered the same problem of a greyed out page BUT there was a banner stating something about cookies and when I clicked the "I understand" button the greyed out page cleared and I was able to access my account.

However, Firefox is my default browser and I want to be able to access this page using Firefox. It seems to have something to do with cookies.

On Feb 13th I went to my website at MyHeritage.com, to which I'm always logged in, to find that a few seconds after it loads it becomes all greyed out and I can't access anything. I had been on the site a couple of weeks earlier with no problems. I removed the "Enhanced Tracking Protection" and I turned off AdBlocker for the site but the problem persists. I have logged out and then logged in - same problem. I turned off my computer and restarted it - same problem. When I went to log in to my account at MyHeritage using my Chrome browser I encountered the same problem of a greyed out page BUT there was a banner stating something about cookies and when I clicked the "I understand" button the greyed out page cleared and I was able to access my account. However, Firefox is my default browser and I want to be able to access this page using Firefox. It seems to have something to do with cookies.
Attached screenshots

Chosen solution

I followed these instructions found at: https://support.mozilla.org/en-US/kb/total-cookie-protection-and-website-breakage-faq#w_how-do-i-know-if-the-site-breakage-is-caused-by-total-cookie-protection and I no longer am greyed out on that site.

Can I disable Total Cookie Protection without disabling Enhanced Tracking Protection?

Yes. To disable Total Cookie Protection, follow these steps: 

   Click the menu button Fx89menuButton and select Settings.
   Select the Privacy & Security panel on the left side of the screen.
   Under Enhanced Tracking Protection, select the Custom setting.
   Set the drop-down menu next to Cookies to Cross-Site Tracking Cookies.

This will disable Total Cookie Protection but keep Enhanced Tracking Protection enabled.

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All Replies (3)

Mitch
Mitch

I am having similar problems at sites important to me (see https://support.mozilla.org/en-US/questions/1494555). I find this a common issue every few years, so I end up switching to Chrome or Edge. For now, your best bet is to use another browser to access that site.

Helpful?

Didee
Didee Question owner

Thanks Mitch, but I really don't want to have to use Chrome and Firefox (for other genealogy sites) while doing my research.

Helpful?

Didee
Didee Question owner

Chosen Solution

I followed these instructions found at: https://support.mozilla.org/en-US/kb/total-cookie-protection-and-website-breakage-faq#w_how-do-i-know-if-the-site-breakage-is-caused-by-total-cookie-protection and I no longer am greyed out on that site.

Can I disable Total Cookie Protection without disabling Enhanced Tracking Protection?

Yes. To disable Total Cookie Protection, follow these steps: 

   Click the menu button Fx89menuButton and select Settings.
   Select the Privacy & Security panel on the left side of the screen.
   Under Enhanced Tracking Protection, select the Custom setting.
   Set the drop-down menu next to Cookies to Cross-Site Tracking Cookies.

This will disable Total Cookie Protection but keep Enhanced Tracking Protection enabled.

Helpful?

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