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Syncing errors

EternalNewbie
EternalNewbie
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Hello, volunteers! Thanks for being here. I'm having trouble migrating bookmarks from one Mac Air to another, and it comes down to Sync not working.

I have two Mac Airs, both 2020. Both are up to date. Let's call them My Mac and Work Mac. Work Mac's syncing starts, then stops immediately.

My problem is more than a week old. The latest version of Clean My Mac offered a new process of clearing out old security history. It's all on me; I didn't really look into it before I clicked the process.

All my login items and passwords disappeared from Firefox. Damn!

I thought it would be a fairly easy fix. "My Mac" and my Android both had the missing info. On the Work Mac, I went into Settings -> Sync, and clicked Sync Now. It very briefly tried to connect - and I mean, less than a second - then Sync Now went solid again. Repeated several times. Syncing just wouldn't start.

I looked at the error logs and in fact Sync hadn't worked for a month or so. I just hadn't noticed.

I tried a few fixes suggested in the forums, but nothing was truly applicable to my specific problem. Finally, frustrated, I removed and reinstalled Firefox on my Work Mac. My logins came back immediately. But the Bookmarks Toolbar is empty, except for the option to "Import Bookmarks". unless I open them from the Firefox -> Manage Bookmarks. There they are - it even says they're in the toolbar. But they're not.

And Sync still doesn't work! Same symptoms: click, attempt to connect, fail.

So my problems are twofold: - How do I get my bookmarks back into the toolbar where they belong? - How do I get syncing to work again?

The error report on each failed effort to sync is over 1000 lines long. I'll add one in a series of posts here.

Hello, volunteers! Thanks for being here. I'm having trouble migrating bookmarks from one Mac Air to another, and it comes down to Sync not working. I have two Mac Airs, both 2020. Both are up to date. Let's call them My Mac and Work Mac. Work Mac's syncing starts, then stops immediately. My problem is more than a week old. The latest version of Clean My Mac offered a new process of clearing out old security history. It's all on me; I didn't really look into it before I clicked the process. All my login items and passwords disappeared from Firefox. Damn! I thought it would be a fairly easy fix. "My Mac" and my Android both had the missing info. On the Work Mac, I went into Settings -> Sync, and clicked Sync Now. It very briefly tried to connect - and I mean, less than a second - then Sync Now went solid again. Repeated several times. Syncing just wouldn't start. I looked at the error logs and in fact Sync hadn't worked for a month or so. I just hadn't noticed. I tried a few fixes suggested in the forums, but nothing was truly applicable to my specific problem. Finally, frustrated, I removed and reinstalled Firefox on my Work Mac. My logins came back immediately. But the Bookmarks Toolbar is empty, except for the option to "Import Bookmarks". unless I open them from the Firefox -> Manage Bookmarks. There they are - it even says they're in the toolbar. But they're not. And Sync still doesn't work! Same symptoms: click, attempt to connect, fail. So my problems are twofold: - How do I get my bookmarks back into the toolbar where they belong? - How do I get syncing to work again? The error report on each failed effort to sync is over 1000 lines long. I'll add one in a series of posts here.

All Replies (1)

EternalNewbie
EternalNewbie Question owner
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Oops, my bad! The error messages before I trashed and reinstalled FF were more than a 1000 lines long. The latest is considerable shorter:

1687726810503 Sync.SyncScheduler DEBUG Next sync in 90000 ms. (why=schedule) 1687726810508 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1687726810509 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1687739898959 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1687739899071 Sync.SyncScheduler DEBUG Network link status changed to "down". Offline?: false 1687739899072 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1687739899100 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1687739902411 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1687739902467 Sync.SyncScheduler DEBUG Network link status changed to "up". Offline?: false 1687739902467 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1687739902475 Sync.Service DEBUG User-Agent: Firefox/114.0.2 (Intel Mac OS X 10.15) FxSync/1.116.0.20230619081400.desktop 1687739902475 Sync.Service INFO Starting sync at 2023-06-25 17:38:22 in browser session QtfPGhaJvbsv 1687739902476 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1687739902518 Sync.Status INFO Resetting Status. 1687739902518 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1687739902522 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1687739902522 FirefoxAccounts DEBUG getOAuthToken enter 1687739902524 FirefoxAccounts TRACE getCachedToken returning cached token 1687739902524 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1687739902526 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1687739902527 Sync.SyncAuthManager INFO Getting sync key 1687739902528 Sync.SyncAuthManager INFO Getting a sync token from: https://token.services.mozilla.com/1.0/sync/1.5 1687739902528 Sync.SyncAuthManager DEBUG Getting a token using OAuth 1687739902529 FirefoxAccounts DEBUG getOAuthToken enter 1687739902529 FirefoxAccounts TRACE getCachedToken returning cached token 1687739902529 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1687739902529 Services.Common.TokenServerClient DEBUG Beginning OAuth token exchange: https://token.services.mozilla.com/1.0/sync/1.5 1687739902530 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1687739903024 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 failed: 2147500036 - NS_ERROR_ABORT 1687739903025 Sync.SyncAuthManager ERROR Non-authentication error in _fetchTokenForUser: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:233:13 1687739903026 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1687739903026 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1687739903027 Sync.SyncAuthManager ERROR Failed to fetch a token for authentication: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:233:13 1687739903180 Sync.Resource WARN GET request to https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/165768331/info/collections failed: [Exception... "Abort" nsresult: "0x80004004 (NS_ERROR_ABORT)" location: "<unknown>" data: no] No traceback available 1687739903181 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "Abort" nsresult: "0x80004004 (NS_ERROR_ABORT)" location: "<unknown>" data: no] No traceback available 1687739903182 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=reschedule) 1687739903182 Sync.Telemetry INFO Early submission of sync telemetry due to changed IDs/NodeType 1687739903199 Sync.Service DEBUG Exception calling anonymous function: [Exception... "Abort" nsresult: "0x80004004 (NS_ERROR_ABORT)" location: "<unknown>" data: no] No traceback available