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Problems with opening specific emails in certain mail threads, and how to archive these threads outside Thunderbird in my PC

stefan.andersson14
stefan.andersson14
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Hi!

I recently got Thunderbird (TB) re-installed in my new PC.

In the re-installed TB, certain mail threads are sort of compressed, so I cannot click and open older specific emails, or did not find the right method to do it. Also, Archive or Remove are the only two buttons active. The drop-down thread with Save As (and other options) has disappeared.

Can I still click and open specific emails in a thread in TB? If so, how do I do it? Am I missing something?

Can I still find the Save As option, to save email threads (as backup) outside TB, in my PC? If so, how do I do it?

Why are only some threads compressed? It seems to happen randomly. For example, the thread most recently active was compressed, along with some other, older threads.

All threads I refer to as compressed has a branching-like symbol to the left of the subject line. This symbol never appeared in my old TB. In my old TB there was never a problem archiving a thread outside TB.

Many thanks in advance!

Best, Stefan Andersson

Hi! I recently got Thunderbird (TB) re-installed in my new PC. In the re-installed TB, certain mail threads are sort of compressed, so I cannot click and open older specific emails, or did not find the right method to do it. Also, Archive or Remove are the only two buttons active. The drop-down thread with Save As (and other options) has disappeared. Can I still click and open specific emails in a thread in TB? If so, how do I do it? Am I missing something? Can I still find the Save As option, to save email threads (as backup) outside TB, in my PC? If so, how do I do it? Why are only some threads compressed? It seems to happen randomly. For example, the thread most recently active was compressed, along with some other, older threads. All threads I refer to as compressed has a branching-like symbol to the left of the subject line. This symbol never appeared in my old TB. In my old TB there was never a problem archiving a thread outside TB. Many thanks in advance! Best, Stefan Andersson

Modified by stefan.andersson14

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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start by rebuilding the global message index. https://support.mozilla.org/en-US/kb/rebuilding-global-database It does not affect the messages stored, but how they are indexed and located.

stefan.andersson14
stefan.andersson14 Question owner
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Hi Matt!

Many thanks for your reply.

An update: some time after I posted my question, I found some simple solutions to my problems. To open threaded emails, I click on the sender/receiver email address. This expands each email and the email thread, enabling me to read each email and use the Save As option, for a specific email or a specific mail thread.

I´ll take a look at the link, thank you very much for sending it to me. I´ll also mark your reply as helpful.

Hope this is OK.

Best, Stefan Andersson