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Firefox account login issue

gberg
gberg
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I can sign out and re sign in to my Firefox browser (PC) with password xxxxxxxx. ( I signed into this support page using xxxxxxxx). I can sign into my Firefox account on Microsoft Edge browser using my email address and password xxxxxxxx.

However, (using Firefox or Edge) once in Firefox manage account settings, when trying to change my password - using xxxxxxxx as 'my current password', I get a red banner stating 'incorrect password'. I now don't have an account recovery key, as I was in the process of changing this when I found that the password xxxxxxxx was called incorrect.

Just to see, tried my Firefox sync password yyyyyyyy. Did not work, as expected.

What is going on? How can I change my password? How can I create a new recovery key?

I can sign out and re sign in to my Firefox browser (PC) with password xxxxxxxx. ( I signed into this support page using xxxxxxxx). I can sign into my Firefox account on Microsoft Edge browser using my email address and password xxxxxxxx. However, (using Firefox or Edge) once in Firefox manage account settings, when trying to change my password - using xxxxxxxx as 'my current password', I get a red banner stating 'incorrect password'. I now don't have an account recovery key, as I was in the process of changing this when I found that the password xxxxxxxx was called incorrect. Just to see, tried my Firefox sync password yyyyyyyy. Did not work, as expected. What is going on? How can I change my password? How can I create a new recovery key?

All Replies (2)

gberg
gberg Question owner
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WOW! change password worked ONE time when logging in on Microsoft edge. Now I have a new password! Tested the new password and I can log into Firefox account with it. Tried changing the password again, just to see if things are better with the system. Can no longer change my password. Hmmmm. Even with the new password, I cannot create an account recovery key. Will try again later in the day.

willjoe24421
willjoe24421
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If you can't log in to websites after removing the cookies associated with it, clearing your Firefox cache, and trying with your extensions and plugins disabled, and having checked security software, you may have a corrupt cookies file in your Firefox profile folder.

Regards, Will