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Thunderbird just stopped working

  • 5 replies
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  • 104 views
  • Last reply by Stans

My thunderbird (windows 10 64bit) stopped working two days ago; I had not upgraded thunderbird or done anything that I can think of that would have caused this.

My local folder had emails which I would really (REALLY) hate to lose, so any help or advice would be sincerely appreciated.

I don't remember the version (possibly 91) of thunderbird. If someone can show me how to tell the version, I can let you know.

Symptoms: 1. when I start it, I have an empty folder pane, and no thread or message panes 2. the three lines icon in the upper right does nothing 3. the folders "..." does nothing 4. I was able to open the address book and tasks (all looks ok) 5. I was able to start creating a test email, but it would just stall trying to send it 6. the Menu bar seems to be functional

I immediately copied the Local Folders folder to another drive for safety, along with the AppData\roaming\thunderbird folder, and the C:\Program Files\Mozilla Thunderbird folder.

I ran several antivirus scans of course (none), ran disk checks of all drives looking for any damage (none), I tried updating my windows 10 and drivers. None of these helped.

I tried restarting the apps several times with no success, and tried deleting the folders.json and sessions.json files from the profiles folder with no success (per other reports of similar issue).

I tried uninstalling thunderbird, and removing any thunderbird related folders, clearing the registry and then tried reinstalling the latest release (102.4.0). After setting up a single test gmail account, I still had the same symptoms as originally described (empty folder pane, and no thread or messages pane, etc).

I tried uninstalling that release, and tried installing other versions with no luck; 102.33, 91.9.1, 107.0.b2. Same symptoms as originally described.

With each different release installed, I setup a known working email account (since I can open them directly in a browser). Again, same symptoms as originally described

I also tried pointing the Tools | Account Settings | Local Folders to a copy of my original local folders.  I still don't see the Folders pane, but I can search for keywords and see some results.  But, I really don't know how many emails, of the many thousands, I actually have available; it looks like a small subset.

Please, if someone can offer help on recovering the Local Folder or help on showing my Folder and other Panes, I would sincerely appreciate it.

My thunderbird (windows 10 64bit) stopped working two days ago; I had not upgraded thunderbird or done anything that I can think of that would have caused this. My local folder had emails which I would really (REALLY) hate to lose, so any help or advice would be sincerely appreciated. I don't remember the version (possibly 91) of thunderbird. If someone can show me how to tell the version, I can let you know. Symptoms: 1. when I start it, I have an empty folder pane, and no thread or message panes 2. the three lines icon in the upper right does nothing 3. the folders "..." does nothing 4. I was able to open the address book and tasks (all looks ok) 5. I was able to start creating a test email, but it would just stall trying to send it 6. the Menu bar seems to be functional I immediately copied the Local Folders folder to another drive for safety, along with the AppData\roaming\thunderbird folder, and the C:\Program Files\Mozilla Thunderbird folder. I ran several antivirus scans of course (none), ran disk checks of all drives looking for any damage (none), I tried updating my windows 10 and drivers. None of these helped. I tried restarting the apps several times with no success, and tried deleting the folders.json and sessions.json files from the profiles folder with no success (per other reports of similar issue). I tried uninstalling thunderbird, and removing any thunderbird related folders, clearing the registry and then tried reinstalling the latest release (102.4.0). After setting up a single test gmail account, I still had the same symptoms as originally described (empty folder pane, and no thread or messages pane, etc). I tried uninstalling that release, and tried installing other versions with no luck; 102.33, 91.9.1, 107.0.b2. Same symptoms as originally described. With each different release installed, I setup a known working email account (since I can open them directly in a browser). Again, same symptoms as originally described I also tried pointing the Tools | Account Settings | Local Folders to a copy of my original local folders. I still don't see the Folders pane, but I can search for keywords and see some results. But, I really don't know how many emails, of the many thousands, I actually have available; it looks like a small subset. Please, if someone can offer help on recovering the Local Folder or help on showing my Folder and other Panes, I would sincerely appreciate it.

Chosen solution

Restart Windows in safe mode with networking, then launch Thunderbird. Does it load and look normal?

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All Replies (5)

Chosen Solution

Restart Windows in safe mode with networking, then launch Thunderbird. Does it load and look normal?

Stans, thank you so very very much. Smacking my head why I forgot to do this.

I guess that means Thunderbird runs just fine in Windows safe mode. You know you shouldn't run Windows in safe mode for your everyday computing, right?

Stans, it is now working properly in normal Windows mode. Starting it in safe mode seems to have set some flag that allows it to function in normal mode

yes, I know safe mode is not for everyday use :)

thanks again

I don't know about such a flag, but running Thunderbird in Windows safe mode is a sure way of checking if something that runs in Windows normal mode is affecting Thunderbird's normal functioning. The two most common culprits are security (antivirus/firewall) programs and dedicated graphics/video drivers. In safe mode, no security software is running while only the basic video driver is loaded (no 3D acceleration). In your case, I strongly suspect your graphics adapter's dedicated driver wasn't playing nice with Thunderbird's hardware acceleration feature since yours was a visual appearance anomally. You can turn off hardware acceleration in Thunderbird's Preferences. As for security software, add Thunderbird to its list of trusted applications and also add your Thunderbird profile folder to the exclusions list so that it doesn't interfere with filesystem operations performed by Thunderbird for its normal functioning.