Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

unable to access atleast two of the accounts I use almost daily

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

Karon
Karon
more options

First website opens I put in my user name then click the little green "enter" box and it does nothing. will not move on to password. The second website I put in my user name and password and it replies "Oops! Something went wrong!" I also can't get the sale ads from this website. They don't seem to be able to get into my email box.

I'm really frustrated with this. This is the second time this has happened but I don't know the repair guy did to fix it the first time and at that time it only affected one of the accounts which was my credit union.

I tried taking screen shots but It won't paste into this box and I can't get a shot of accessibility properties which is where I find the errors that I don't know how to fix.

First website opens I put in my user name then click the little green "enter" box and it does nothing. will not move on to password. The second website I put in my user name and password and it replies "Oops! Something went wrong!" I also can't get the sale ads from this website. They don't seem to be able to get into my email box. I'm really frustrated with this. This is the second time this has happened but I don't know the repair guy did to fix it the first time and at that time it only affected one of the accounts which was my credit union. I tried taking screen shots but It won't paste into this box and I can't get a shot of accessibility properties which is where I find the errors that I don't know how to fix.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This issue can be caused by corrupted cookies or blocked cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for relevant-looking messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window