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Logins and passwords

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

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My firefox browser stopped loading any pages so I reset it and seemingly lost all save logins and password. And now I can't get them back on my PC browser even tho they are on my mobile version. No syncing works and no idea how to solve it

My firefox browser stopped loading any pages so I reset it and seemingly lost all save logins and password. And now I can't get them back on my PC browser even tho they are on my mobile version. No syncing works and no idea how to solve it

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Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update