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Loss of settings and menus when updating

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  • Last reply by FredMcD

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Last time I updated Firefox all menus and settings were lost. How can I avoid that? Yes, I know the answer is "that shouldn't happen" but it did and took my software engineer husband an hour to figure out how to get them back. Would like to skip that step. It's been more than a year since I updated but I'm now getting error messages saying my browser is out of date and website cannot be used without an update. Help!

Last time I updated Firefox all menus and settings were lost. How can I avoid that? Yes, I know the answer is "that shouldn't happen" but it did and took my software engineer husband an hour to figure out how to get them back. Would like to skip that step. It's been more than a year since I updated but I'm now getting error messages saying my browser is out of date and website cannot be used without an update. Help!

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Sometimes when the browser thinks there is a problem with the profile, it will create a new one.


Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update