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New pages don't load correctly

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

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When I open a new page on a site and the new page includes an ability to comment at the end of the article, Firefox automatically opens at that point. How do I stop this happening? I want the page to open at the top, please - as it always used to.

When I open a new page on a site and the new page includes an ability to comment at the end of the article, Firefox automatically opens at that point. How do I stop this happening? I want the page to open at the top, please - as it always used to.

Chosen solution

Make sure you contact their support.

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Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem,

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

While you are in Troubleshoot(Safe) mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

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Many thanks, Fred. I did everything you suggested and it made no difference. So I then went on to Microsoft Edge and, on the same specific BBC page, got the same result. Conclusion: it's nothing to do with Firefox, it's the BBC! But thanks again!

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Chosen Solution

Make sure you contact their support.