Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox is installing components needed to play the audio or video on this page. Please try again later.

more options

Every time I try to play music on Spotify I get this message and I tryed everything in the book to fix it. Firefox is installing components needed to play the audio or video on this page. Please try again later. nothing seems to work. how can this be fixed?

Attached screenshots

All Replies (1)

more options

I think your Firefox is trying to install the Widevine plugin from Google, which is needed to play media protected with DRM. See: Watch DRM content on Firefox

I'm not sure what prevents it from installing for some users. Perhaps unusual privacy settings in Firefox or in external security software?

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.