Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot play media in firefox

  • 2 replies
  • 1 has this problem
  • 45 views
  • Last reply by EduardoR

more options

Firefox cannot play media in these websites:

- Spotify Web: redirects me to https://support.spotify.com/us/using_spotify/system_settings/enable-the-spotify-web-player/ (DRM is already enabled)

- Twitch: error #4000

- Youtube: Some videos work, others give me the message "Your browser does not currently recognize any of the video formats available"

- Twitter: "The media could not be played"

Things i have tried:

Going into safe mode, unable hardware acceleration, setting media.me to true (already enabled). Nothing works. Would appreciate any help

Firefox cannot play media in these websites: - Spotify Web: redirects me to https://support.spotify.com/us/using_spotify/system_settings/enable-the-spotify-web-player/ (DRM is already enabled) - Twitch: error #4000 - Youtube: Some videos work, others give me the message "Your browser does not currently recognize any of the video formats available" - Twitter: "The media could not be played" Things i have tried: Going into safe mode, unable hardware acceleration, setting media.me to true (already enabled). Nothing works. Would appreciate any help

Modified by EduardoR

Chosen solution

Make sure you have the latest FFmpeg/libavcodec packages installed.

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

Make sure you have the latest FFmpeg/libavcodec packages installed.

more options

It worked! "sudo apt-get install ffmpeg" solved my issue, thank you so much.