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Unable to download any files from any Google Drive account using Firefox or Firefox ESR

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I know this has been asked before. And solutions included clearing browser cookies, disabling add-ons, resetting the browser, & coping urls and pasting into address bar. I've completely uninstalled Firefox and deleted all firefox data, profiles, user folders, etc. from my computer. Then used a freshly downloaded installer to reinstall Firefox, with a completely clean profile and no add-ons. I still get this error. I've even tried this with Firefox ESR (Extended support release).

I know this has been asked before. And solutions included clearing browser cookies, disabling add-ons, resetting the browser, & coping urls and pasting into address bar. I've completely uninstalled Firefox and deleted all firefox data, profiles, user folders, etc. from my computer. Then used a freshly downloaded installer to reinstall Firefox, with a completely clean profile and no add-ons. I still get this error. I've even tried this with Firefox ESR (Extended support release).
Attached screenshots

Modified by HelpMePlease

All Replies (5)

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http://kb.mozillazine.org/The_page_isn't_redirecting_properly Not Redirecting properly = cookies


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

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@FredMcD - Thanks for responding. Unfortunately, none of these suggestions fixed the problem.

As noted, I deleted the entire Mozilla program and profile(s) completely before writing my initial post. So there are no Add-Ons, zero cookies, zero cache, etc.

From your reply, I also tried disabling hardware acceleration, as you suggested. That didn't work either.

So to Recap;

  • I deleted all traces of previous version(s) of Firefox.
  • I located all previous profiles and deleted them entirely:

Help > Troubleshooting > Profile folder > Open Folder ... took me to a folder located in: C:\Users\%UserName%\AppData\Roaming\Mozilla\Firefox\Profiles\%xyz%.default

  • I deleted the entire Mozilla profile(s) folder, located:

"C:\Users\%UserName%\AppData\Roaming\Mozilla" & "C:\Users\%UserName%\AppData\Local\Mozilla" Without any program or profile folders left, there remain zero Add-Ons, zero cookies, zero cache, etc.

I tried with the current latest version of Firefox and with Firefox ESR.

I currently have the latest ESR installed: Firefox 68.2.0esr

Unfortunately, the problem persists. Perhaps it is some dependency embedded in Firefox.

Modified by HelpMePlease

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Tried with hardware acceleration disabled & Firefox in Safe Mode

Modified by HelpMePlease

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Do you use a bookmark or are you starting with the main (home) page of this website?

if you use a bookmark to access a specific page then instead navigate to this page starting with the main page or the sign in page in case there is a problem with this bookmark.


You can try to enable third-party cookies temporarily in case you are currently blocking some cookies.

  • Options/Preferences -> Privacy & Security

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

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No bookmark used.

The problem resolved itself after I reinstalling the Operating System.

However, I installed Google Chrome after Firefox starting having issues and Google Chrome never had any issues.

Modified by HelpMePlease