X
Tap here to go to the mobile version of the site.

Support Forum

Unable to download any files from any Google Drive account using Firefox or Firefox ESR

Posted

I know this has been asked before. And solutions included clearing browser cookies, disabling add-ons, resetting the browser, & coping urls and pasting into address bar. I've completely uninstalled Firefox and deleted all firefox data, profiles, user folders, etc. from my computer. Then used a freshly downloaded installer to reinstall Firefox, with a completely clean profile and no add-ons. I still get this error. I've even tried this with Firefox ESR (Extended support release).

I know this has been asked before. And solutions included clearing browser cookies, disabling add-ons, resetting the browser, & coping urls and pasting into address bar. I've completely uninstalled Firefox and deleted all firefox data, profiles, user folders, etc. from my computer. Then used a freshly downloaded installer to reinstall Firefox, with a completely clean profile and no add-ons. I still get this error. I've even tried this with Firefox ESR (Extended support release).
Attached screenshots

Modified by HelpMePlease

Quote

Additional System Details

Installed Plug-ins

N/A

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

More Information

FredMcD
  • Top 10 Contributor
4267 solutions 59840 answers

http://kb.mozillazine.org/The_page_isn't_redirecting_properly Not Redirecting properly = cookies


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

http://kb.mozillazine.org/The_page_isn't_redirecting_properly Not Redirecting properly = cookies Many site issues can be caused by corrupt cookies or cache. '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}
Was this helpful to you? 0
Quote

Question owner

@FredMcD - Thanks for responding. Unfortunately, none of these suggestions fixed the problem.

As noted, I deleted the entire Mozilla program and profile(s) completely before writing my initial post. So there are no Add-Ons, zero cookies, zero cache, etc.

From your reply, I also tried disabling hardware acceleration, as you suggested. That didn't work either.

So to Recap;

  • I deleted all traces of previous version(s) of Firefox.
  • I located all previous profiles and deleted them entirely:

Help > Troubleshooting > Profile folder > Open Folder ... took me to a folder located in: C:\Users\%UserName%\AppData\Roaming\Mozilla\Firefox\Profiles\%xyz%.default

  • I deleted the entire Mozilla profile(s) folder, located:

"C:\Users\%UserName%\AppData\Roaming\Mozilla" & "C:\Users\%UserName%\AppData\Local\Mozilla" Without any program or profile folders left, there remain zero Add-Ons, zero cookies, zero cache, etc.

I tried with the current latest version of Firefox and with Firefox ESR.

I currently have the latest ESR installed: Firefox 68.2.0esr

Unfortunately, the problem persists. Perhaps it is some dependency embedded in Firefox.

@FredMcD - Thanks for responding. Unfortunately, none of these suggestions fixed the problem. As noted, I deleted the entire Mozilla program and profile(s) completely before writing my initial post. So there are no Add-Ons, zero cookies, zero cache, etc. From your reply, I also tried disabling hardware acceleration, as you suggested. That didn't work either. So to Recap; * I deleted all traces of previous version(s) of Firefox. * I located all previous profiles and deleted them entirely: Help > Troubleshooting > Profile folder > Open Folder ... took me to a folder located in: C:\Users\%UserName%\AppData\Roaming\Mozilla\Firefox\Profiles\%xyz%.default *I deleted the entire Mozilla profile(s) folder, located: "C:\Users\%UserName%\AppData\Roaming\Mozilla" & "C:\Users\%UserName%\AppData\Local\Mozilla" Without any program or profile folders left, there remain zero Add-Ons, zero cookies, zero cache, etc. I tried with the current latest version of Firefox and with Firefox ESR. I currently have the latest ESR installed: Firefox 68.2.0esr Unfortunately, the problem persists. Perhaps it is some dependency embedded in Firefox.

Modified by HelpMePlease

Was this helpful to you?
Quote

Question owner

Tried with hardware acceleration disabled & Firefox in Safe Mode

Tried with hardware acceleration disabled & Firefox in Safe Mode

Modified by HelpMePlease

Was this helpful to you?
Quote
cor-el
  • Top 10 Contributor
  • Moderator
17569 solutions 158915 answers

Do you use a bookmark or are you starting with the main (home) page of this website?

if you use a bookmark to access a specific page then instead navigate to this page starting with the main page or the sign in page in case there is a problem with this bookmark.


You can try to enable third-party cookies temporarily in case you are currently blocking some cookies.

  • Options/Preferences -> Privacy & Security

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

Do you use a bookmark or are you starting with the main (home) page of this website? if you use a bookmark to access a specific page then instead navigate to this page starting with the main page or the sign in page in case there is a problem with this bookmark. ---- You can try to enable third-party cookies temporarily in case you are currently blocking some cookies. *Options/Preferences -> Privacy & Security Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems. *https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *https://www.7tutorials.com/4-ways-boot-safe-mode-windows-10
Was this helpful to you?
Quote

Question owner

No bookmark used.

The problem resolved itself after I reinstalling the Operating System.

However, I installed Google Chrome after Firefox starting having issues and Google Chrome never had any issues.

No bookmark used. The problem resolved itself after I reinstalling the Operating System. However, I installed Google Chrome after Firefox starting having issues and Google Chrome never had any issues.

Modified by HelpMePlease

Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.