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I suddenly have a site that will not open as it did previously, how can I add as a safe site?

  • 3 replies
  • 1 has this problem
  • Last reply by FredMcD

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I was able to get to this site previously, but now it just sits and shows a spinning wheel. It works fine in Chrome and did previously in Firefox, but not now. Can it be added to a safe list? If so, please direct as to how, the instruction I googled is not correct, or doesn't show items as listed.

Chosen solution

Please provide a public link (no password) that we can check out. No Personal Information Please !


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

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Chosen Solution

Please provide a public link (no password) that we can check out. No Personal Information Please !


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

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Jim said

I was able to get to this site previously, but now it just sits and shows a spinning wheel. It works fine in Chrome and did previously in Firefox, but not now. Can it be added to a safe list? If so, please direct as to how, the instruction I googled is not correct, or doesn't show items as listed.

I cleared all data as indicated and I had to do it twice, but was able to open site finally.

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That was very good work. Well done.