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I losing my recovery code's and recovery key

  • 3 replies
  • 3 have this problem
  • 6 views
  • Last reply by Eng 3bdo

Alex1233
Alex1233
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Hi I have a problem losing my recovery key. Please help me, I want to go to sync Firefox. I have all the evidence that this is my account

Hi I have a problem losing my recovery key. Please help me, I want to go to sync Firefox. I have all the evidence that this is my account
Attached screenshots

All Replies (3)

FredMcD
FredMcD
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Forum response - Firefox Sync Verification Email FAQs | Contributors Help

https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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I think that you are out of luck with accessing the Firefox Account when you can't use the Authenticator and also do not have recovery codes and a recovery key. I do not know whether a recovery key can give access to the account if you can't pass the 2FA validation. I've never used the recovery key myself and also have never seen documentation about how to use it. Some time ago you could get access to the account via a password reset, but that seem doesn't to be possible (I recently tested and I still to to supply the 2FA code after a password reset).

Modified by cor-el

Eng 3bdo
Eng 3bdo
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i want to know my recovery codes of my account to login to my firefox account please