Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Browser refresh erased my bookmarks

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

more options

I took the bait and clicked on the interstitial to refresh my FF for improved speed. It states that it'll save all "essential" data. Well, ALL my bookmarks from the last 3 years of browsing are now gone. Tried to import the backup and the latest (and only) option was from today.

Sure FF is much faster, but where do I go?......

I took the bait and clicked on the interstitial to refresh my FF for improved speed. It states that it'll save all "essential" data. Well, ALL my bookmarks from the last 3 years of browsing are now gone. Tried to import the backup and the latest (and only) option was from today. Sure FF is much faster, but where do I go?......

All Replies (3)

more options

Chosen Solution

more options

Never had to go through it but now I know exactly what to do. Thanks, FredMcd!

more options

Glad to help. Safe Surfing.


I use an add-on that makes backups of my user profile, Just In Case. Unfortunately, it is not compatible with the current Firefox.

Every now and then, open the profile folder and create a copy of the current profile as is to another location on your hard drive. This way you will have a backup.

If you do this each day, you will not lose much data. This should be done with Firefox Closed.

Note: In case you need to restore from these backups, you may need to overwrite old or corrupted files.