Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes constantly with no error

  • 1 reply
  • 1 has this problem
  • 28 views
  • Last reply by FredMcD

jimwormmaster
jimwormmaster
more options

Ever since the last update, 61.0.2, Firefox crashes multiple times an hour, with far fewer tabs than used to run reliably. It doesn't show the error reporter, so there's no crash log, but I can give one that did show...I turned off the...multithreading? The thing that causes multiple processes in task manager, because with that enabled, it would bring my system to a screeching halt because it would use over 9 gig of memory on one process alone, not to mention the other 5 or 6. Here's the one valid report I have:

https://crash-stats.mozilla.com/report/index/c5323233-45dc-45cf-8a6d-dcbd20180823

Ever since the last update, 61.0.2, Firefox crashes multiple times an hour, with far fewer tabs than used to run reliably. It doesn't show the error reporter, so there's no crash log, but I can give one that did show...I turned off the...multithreading? The thing that causes multiple processes in task manager, because with that enabled, it would bring my system to a screeching halt because it would use over 9 gig of memory on one process alone, not to mention the other 5 or 6. Here's the one valid report I have: https://crash-stats.mozilla.com/report/index/c5323233-45dc-45cf-8a6d-dcbd20180823

All Replies (1)

FredMcD
FredMcD
more options

bp-c5323233-45dc-45cf-8a6d-dcbd20180823 Signature: hang | NtProtectVirtualMemory

Process Type plugin (web) Shockwave Flash Version: 30.0.0.154 Filename: NPSWF64_30_0_0_154.dll

CrashTime Tue, 21 Aug 2018 03:35:41 GMT

Totally remove Flash Player using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Then reinstall it.

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 30.0.0.154

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration