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Firefox crashes

Posted

Firefox keep crashing on startup, also in safe mode. I've already did an uninstall, removed the folders in "c:\program files (x86)", "%appdata%\mozilla" and reinstall, but it didn't solve the crashes.

Rapport-ID: bp-6145e392-ff57-4e1d-a50a-4bd6c0180227

Startup Crash: True Crash Reason: EXCEPTION_ACCESS_VIOLATION_READ Crash Address: 0x8

Firefox keep crashing on startup, also in safe mode. I've already did an uninstall, removed the folders in "c:\program files (x86)", "%appdata%\mozilla" and reinstall, but it didn't solve the crashes. Rapport-ID: bp-6145e392-ff57-4e1d-a50a-4bd6c0180227 Startup Crash: True Crash Reason: EXCEPTION_ACCESS_VIOLATION_READ Crash Address: 0x8

Modified by dlm_support

Chosen solution

Disabling Trend Micro didn't solve the issue. I've installed the 64bit version and that version is working without any problem.

Read this answer in context 0

Additional System Details

Installed Plug-ins

no extensions

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4254 solutions 59583 answers

Product Firefox Release Channel release Version 52.6.0 Build ID 20180118122319 OS Windows 7 OS Version 6.1.7601 Service Pack 1

Are you using Firefox ESR or normal Firefox?


bp-6145e392-ff57-4e1d-a50a-4bd6c0180227 Signature: CallMethodHelper::~CallMethodHelper

This is for Sumo's Related Bugs 1340140 NEW --- Crash in CallMethodHelper::~CallMethodHelper


The bug report shows a problem with Avast. Are you using it? As a test, disable your protection programs.

Product Firefox Release Channel release Version 52.6.0 Build ID 20180118122319 OS Windows 7 OS Version 6.1.7601 Service Pack 1 Are you using Firefox ESR or normal Firefox? ------------- bp-6145e392-ff57-4e1d-a50a-4bd6c0180227 Signature: CallMethodHelper::~CallMethodHelper This is for Sumo's Related Bugs 1340140 NEW --- Crash in CallMethodHelper::~CallMethodHelper ------------------ The bug report shows a problem with Avast. Are you using it? As a test, disable your protection programs.

Question owner

We are using the latest ESR version, but I had the same issue with the regular Firefox 58.0.2.

We are using the latest ESR version, but I had the same issue with the regular Firefox 58.0.2.
FredMcD
  • Top 10 Contributor
4254 solutions 59583 answers

And your protection programs?

And your protection programs?

Question owner

We use TrendMicro, but we don't have this issue on all devices so I don't think the anti-virus is causing this error.

We use TrendMicro, but we don't have this issue on all devices so I don't think the anti-virus is causing this error.
FredMcD
  • Top 10 Contributor
4254 solutions 59583 answers

As a test, disable one, start Firefox. If the problem continues, disable the other.

As a test, disable one, start Firefox. If the problem continues, disable the other.

Chosen Solution

Disabling Trend Micro didn't solve the issue. I've installed the 64bit version and that version is working without any problem.

Disabling Trend Micro didn't solve the issue. I've installed the 64bit version and that version is working without any problem.
FredMcD
  • Top 10 Contributor
4254 solutions 59583 answers

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

That was very good work. Well done. Please flag your last post as '''Solved Problem''' so others will know.