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Firefox crashes

  • 2 replies
  • 6 have this problem
  • 76 views
  • Last reply by FredMcD

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Suddenly while working within my Firefox browser, it crashed. When I went to re-launch Firefox the crash report window (pictured should be attached) popped up and when I go to restart by clicking restart another window of the same pops up. It's a repeated cycle and I cannot even launch Firefox in safe mode. Please help!!


Crash ID: bp-049c94df-65a9-431b-acac-279821170912

Chosen solution

The current Firefox has been having problems with graphics drivers and protection programs.


Update Malwarebytes and Webroot. If the problem continues, disable them.

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Product Firefox Release Channel release Version 55.0.3 Build ID 20170824053622 OS Windows 10 OS Version 10.0.14393

bp-049c94df-65a9-431b-acac-279821170912 Signature: PR_Read | ProcessUpdates

msgHook.dll = MsgHook = Portrait Displays

mbae.dll = Malwarebytes Anti-Exploit

WRusr.dll = Webroot SecureAnywhere

This is for Sumo's Related Bugs 1205987 REOPENED --- startup crash in PR_Read | GetStatusFileContents<T> with freecorder app

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Chosen Solution

The current Firefox has been having problems with graphics drivers and protection programs.


Update Malwarebytes and Webroot. If the problem continues, disable them.