Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My notebook TB now asks for a password. Why? Can't receive.

  • 5 replies
  • 2 have this problem
  • 1 view
  • Last reply by Larrydeb

Vumbo
Vumbo
more options

I don't use a PW on my desktop. Now, since my previous use with no problem, TB on my notebook computer asks for a PW. I can't receive emails. I don't want to use a PW on either computer. 

 Any suggestions on how to solve this problem"
I don't use a PW on my desktop. Now, since my previous use with no problem, TB on my notebook computer asks for a PW. I can't receive emails. I don't want to use a PW on either computer. Any suggestions on how to solve this problem"

All Replies (5)

Zenos
Zenos
more options

All email accounts have some way to identify you, the user, to make sure you're entitled to use the account. Almost universally, this means an email account has a username and a password. The username is usually the email address, or part of it.

You need to know the password for your email account, and then store it in Thunderbird.

In the working machine, you can see stored passwords here:

Tools|Options|Security|Passwords→Saved Passwords

Vumbo
Vumbo Question owner
more options

I was using the correct PW, but TB said it wasn't "valid." I have the very same settings on my desktop and TB does not ask me for a PW. 

 On the NB I deleted all the PWs, but TB still asks me for a PW.
 Any suggestions?
Zenos
Zenos
more options

Vumbo said

I was using the correct PW, but TB said it wasn't "valid." I have the very same settings on my desktop and TB does not ask me for a PW. On the NB I deleted all the PWs, but TB still asks me for a PW. Any suggestions?

Mrssages about invalid login or password often indicate some other problem that prevents Thunderbird from successfully connecting to the server. Anti-virus and firewall software are common causes of this.

Vumbo
Vumbo Question owner
more options

I have the same antivirus/spam and firewall on both my DT and NB computers.

Larrydeb
Larrydeb
more options

I am forced to enter my server PW - I just noticed it appears in my replies at the top of my reply emails folling my email address. Perhaps others as well. This is bad!