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My Firefox has been "upgraded". How do I get my old one back?

Posted

This new system is so annoying. In addition it threw out my toolbar bookmarks. I can't seem to get my email screen to fill the page. This is not an upgrade - it's a nightmare.

This new system is so annoying. In addition it threw out my toolbar bookmarks. I can't seem to get my email screen to fill the page. This is not an upgrade - it's a nightmare.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.16.20045
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Shockwave Flash 22.0 r0
  • 5.1.41212.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0

More Information

FredMcD
  • Top 10 Contributor
4271 solutions 59908 answers
Please describe your issues in detail. Look on your desktop. Do you see a folder called; '''Old Firefox?''' '''https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile''' '''https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles'''

Question owner

This morning my Mozilla Firefox was fine. I think I accidentally upgraded it when I was trying to solve another issue (inability to get into CNN - still can't get in). This version of Firefox doesn't automatically save drafts - a big problem for me and the screen is entirely different now - another big problem. About a third of the screen is wasted space that could be used for the body of emails. Not to mention CNN and my inability to open attachments - opening attachments was what started all of this.

This morning my Mozilla Firefox was fine. I think I accidentally upgraded it when I was trying to solve another issue (inability to get into CNN - still can't get in). This version of Firefox doesn't automatically save drafts - a big problem for me and the screen is entirely different now - another big problem. About a third of the screen is wasted space that could be used for the body of emails. Not to mention CNN and my inability to open attachments - opening attachments was what started all of this.

Question owner

This morning my Mozilla Firefox was fine. I think I accidentally upgraded it when I was trying to solve another issue (inability to get into CNN - still can't get in). This version of Firefox doesn't automatically save drafts - a big problem for me and the screen is entirely different now - another big problem. About a third of the screen is wasted space that could be used for the body of emails. Not to mention CNN and my inability to open attachments - opening attachments was what started all of this.

This morning my Mozilla Firefox was fine. I think I accidentally upgraded it when I was trying to solve another issue (inability to get into CNN - still can't get in). This version of Firefox doesn't automatically save drafts - a big problem for me and the screen is entirely different now - another big problem. About a third of the screen is wasted space that could be used for the body of emails. Not to mention CNN and my inability to open attachments - opening attachments was what started all of this.
FredMcD
  • Top 10 Contributor
4271 solutions 59908 answers

What happens when you try to access CNN? What link are you using?

What do you mean; save drafts ?


Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

What happens when you try to access CNN? What link are you using? What do you mean; save drafts ? ------------- Hello, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem. Thank you!

Question owner

First I typed responses to your questions; then I went to screenshot and when I returned my message to you had been deleted.

So I'll try again. When I open the CNN website, the little circle just goes around and around. At the same time, I'm locked in and locked out at the same time. The only way I have found to get out is to literally turn my computer off. Same thing happens with MSNBC. Other websites seem to be fine. This wasn't the case until today.

Saving drafts. In the past when I was composing an email, it was automatically saved in drafts (left sidebar). That way if I accidentally deleted the email or screwed up whatever I was writing, a draft was available (automatically) for reference. If you've ever spent a great deal of time composing something and it suddenly disappears, you'll understand.

I don't believe a screenshot would help with my issues. I just don't like the new and improved look of Firefox. CNN is something different but since it locks me out, I can't do a screenshot.

First I typed responses to your questions; then I went to screenshot and when I returned my message to you had been deleted. So I'll try again. When I open the CNN website, the little circle just goes around and around. At the same time, I'm locked in and locked out at the same time. The only way I have found to get out is to literally turn my computer off. Same thing happens with MSNBC. Other websites seem to be fine. This wasn't the case until today. Saving drafts. In the past when I was composing an email, it was automatically saved in drafts (left sidebar). That way if I accidentally deleted the email or screwed up whatever I was writing, a draft was available (automatically) for reference. If you've ever spent a great deal of time composing something and it suddenly disappears, you'll understand. I don't believe a screenshot would help with my issues. I just don't like the new and improved look of Firefox. CNN is something different but since it locks me out, I can't do a screenshot.
FredMcD
  • Top 10 Contributor
4271 solutions 59908 answers

leibert said

In the past when I was composing an email, it was automatically saved in drafts

Hmm. On my provider, I have to press the save Button. For the time being, use a text editor. Then copy / paste.

CNN; sounds like the site is being blocked.

leibert said

the screen is entirely different now

FredMcD said

In order to better assist you with your issue please provide us with a screenshot.
''leibert [[#answer-888926|said]]'' <blockquote> In the past when I was composing an email, it was automatically saved in drafts </blockquote> Hmm. On my provider, I have to press the save Button. For the time being, use a text editor. Then copy / paste. CNN; sounds like the site is being blocked. ''leibert [[#answer-888901|said]]'' <blockquote> the screen is entirely different now </blockquote> ''FredMcD [[#answer-888904|said]]'' <blockquote> In order to better assist you with your issue please provide us with a screenshot. </blockquote>
cor-el
  • Top 10 Contributor
  • Moderator
17580 solutions 159053 answers

Make sure toolbars like the "Bookmarks Toolbar" are visible.

  • "3-bar" menu button > Customize > Show/Hide Toolbars
  • View > Toolbars
    You can tap the Alt key or press F10 to show the Menu Bar
  • Right-click empty toolbar area

Open the Customize window and set which toolbar items to display.

  • "3-bar" menu button > Customize
  • check that "Bookmarks Toolbar Items" is on the Bookmarks Toolbar
  • if "Bookmarks Toolbar Items" is not on the Bookmarks Toolbar then drag it back from the Customize palette to the Customize window to the Bookmarks Toolbar
  • if missing items are in the Customize palette then drag them back from the Customize window to the toolbar
  • if you do not see an item on a toolbar and in the Customize palette then click the Restore Defaults button in the Customize palette window to restore the default toolbar set.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
Make sure toolbars like the "Bookmarks Toolbar" are visible. *"3-bar" menu button > Customize > Show/Hide Toolbars *View > Toolbars<br>You can tap the Alt key or press F10 to show the Menu Bar *Right-click empty toolbar area Open the Customize window and set which toolbar items to display. *"3-bar" menu button > Customize *check that "Bookmarks Toolbar Items" is on the Bookmarks Toolbar *if "Bookmarks Toolbar Items" is not on the Bookmarks Toolbar then drag it back from the Customize palette to the Customize window to the Bookmarks Toolbar *if missing items are in the Customize palette then drag them back from the Customize window to the toolbar *if you do not see an item on a toolbar and in the Customize palette then click the <u>Restore Defaults</u> button in the Customize palette window to restore the default toolbar set. *https://support.mozilla.org/kb/customize-firefox-controls-buttons-and-toolbars *https://support.mozilla.org/kb/navigation-buttons-missing ---- You can try these steps in case of issues with web pages: You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *Hold down the Shift key and left-click the Reload button *Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *Press "Command + Shift + R" (Mac) Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Clear the cache": *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove the cookies" from websites that cause problems. *Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies" Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions ("3-bar" menu button or Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: "3-bar" menu button or Tools > Add-ons > Appearance *Do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Question owner

Nothing is working. I dumped the cookies, etc. In fact, it seems to be getting worse. I'm hanging it up for today. I just can't deal with it now. My mind has turned to mush.

Nothing is working. I dumped the cookies, etc. In fact, it seems to be getting worse. I'm hanging it up for today. I just can't deal with it now. My mind has turned to mush.

Question owner

Nothing is working. I dumped the cookies, etc. In fact, it seems to be getting worse. I'm hanging it up for today. I just can't deal with it now. My mind has turned to mush.

Nothing is working. I dumped the cookies, etc. In fact, it seems to be getting worse. I'm hanging it up for today. I just can't deal with it now. My mind has turned to mush.
FredMcD
  • Top 10 Contributor
4271 solutions 59908 answers

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder.
https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac Linux: Check your user manual.

Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.


If there is a problem, start your Computer in safe mode and try again.

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Let’s do a full clean re-install; '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link} Save the file. Then '''Close Firefox.''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows:''' C:\Program Files C:\Program Files (x86) '''Mac:''' Open the "Applications" folder.<br>https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux:''' Check your user manual. '''Do Not''' remove the profiles folder. Look for, and rename any '''Mozilla''' or '''Firefox''' program folders by adding '''.old''' to them. Do not rename the '''Mozilla Thunderbird''' folder. After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done. --------- If there is a problem, start your '''Computer''' in safe mode and try again. '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''
FredMcD
  • Top 10 Contributor
4271 solutions 59908 answers

If there is still a problem, create a new user profile. https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles


I take it the new profile is working without problem, yes?

When you are ready, we can start moving parts of your old data and Copy it to the new profile.


First; open your file browser to the New profile;

Type about:support in the address bar and press enter.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.


Second, open the file browser to the Old profile.

You should see it on the directory "tree" in the first file browser. Right click on that folder and select Open In New Window.

Warning ! ! Only Copy the files you are told. We will avoid anything that might be the cause of your problems. Here is the list of files;

cookies: cookies.sqlite Do not bother. Cookies will be created when you return to the website. However, you will have to log in everywhere. And you may lose any settings that websites store on your computer.

extensions(add-ons, themes): it would be better to download them fresh. +++++++++++++++++++++++++++++++++++++++++++++++++ key3.db and logins.json : These are the Password files. Copy Both !

persdict.dat : custom dictionary – words you added to the dictionary

mimeTypes.rdf : What to do with what type of file.

places.sqlite : History and Bookmarks.

prefs.js : Your settings. Note, If you were having problems, this could be contaminated.

cert8.db and possibly cert_override.txt : Stores all your security certificate settings and any SSL certificates you have imported into Firefox. If removed, the file will be replaced.

search.json.mozlz4 file stores the user-installed search engines that are available in the Firefox v45+

search.sqlite file and searchplugins folder store the search engines that are available in the Firefox Search bar. +++++++++++++++++++++++++++++++++++++++++++++++++ Copy these files from the old to the new. You will get a message that the files already exist. Choose to over-write for each file.

If there is still a problem, create a new user profile. '''https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles''' ----------- I take it the new profile is working without problem, yes? When you are ready, we can start moving parts of your old data and '''Copy''' it to the new profile. ------------------ First; open your file browser to the '''New''' profile; Type '''about:support''' in the address bar and press enter. Under the page logo on the left side, you will see '''Application Basics.''' Under this find '''Profile Folder.''' To its right press the button '''Show Folder.''' This will open your file browser to the current Firefox profile. Now '''Close Firefox.''' -------------------- Second, open the file browser to the '''Old''' profile. You should see it on the directory "tree" in the first file browser. Right click on that folder and select '''Open In New Window.''' '''Warning ! !''' Only '''Copy''' the files you are told. We will avoid anything that might be the cause of your problems. Here is the list of files; cookies: cookies.sqlite Do not bother. Cookies will be created when you return to the website. However, you will have to log in everywhere. And you may lose any settings that websites store on your computer. extensions(add-ons, themes): it would be better to download them fresh. +++++++++++++++++++++++++++++++++++++++++++++++++ '''key3.db''' and '''logins.json''' : These are the Password files. Copy Both ! '''persdict.dat''' : custom dictionary – words you added to the dictionary '''mimeTypes.rdf''' : What to do with what type of file. '''places.sqlite''' : History and Bookmarks. '''prefs.js''' : Your settings. '''Note,''' If you were having problems, this could be contaminated. '''cert8.db''' and possibly '''cert_override.txt''' : Stores all your security certificate settings and any SSL certificates you have imported into Firefox. If removed, the file will be replaced. '''search.json.mozlz4''' file stores the user-installed search engines that are available in the Firefox v45+ '''search.sqlite file''' and '''searchplugins folder''' store the search engines that are available in the Firefox Search bar. +++++++++++++++++++++++++++++++++++++++++++++++++ '''Copy''' these files from the old to the new. You will get a message that the files already exist. Choose to over-write for each file.

Question owner

I am computer illiterate. The suggestions above might as well be in a foreign language. The issue (endlessly revolving little circle) has now moved to and is slowing or stopping my email access. The following is the message that prints out:

Warning: Unresponsive Script Script: https//pixel.ad safe protected. . .e_ previews=$!(IAS_TURN_PREVIEW):114

Three Clicking Choices: Continue Debug Script Stop Script

At one time or another I have tried clicking on all of them.

Also, the parentheses in the "script" are fancy little squiggly ones.

Does this help you understand the issue better? I am now corresponding via my little Acer Notebook.

I am computer illiterate. The suggestions above might as well be in a foreign language. The issue (endlessly revolving little circle) has now moved to and is slowing or stopping my email access. The following is the message that prints out: Warning: Unresponsive Script Script: https//pixel.ad safe protected. . .e_ previews=$!(IAS_TURN_PREVIEW):114 Three Clicking Choices: Continue Debug Script Stop Script At one time or another I have tried clicking on all of them. Also, the parentheses in the "script" are fancy little squiggly ones. Does this help you understand the issue better? I am now corresponding via my little Acer Notebook.

Question owner

I am computer illiterate. The suggestions above might as well be in a foreign language. The issue (endlessly revolving little circle) has now moved to and is slowing or stopping my email access. The following is the message that prints out:

Warning: Unresponsive Script Script: https//pixel.ad safe protected. . .e_ previews=$!(IAS_TURN_PREVIEW):114

Three Clicking Choices: Continue Debug Script Stop Script

At one time or another I have tried clicking on all of them.

Also, the parentheses in the "script" are fancy little squiggly ones.

Does this help you understand the issue better? I am now corresponding via my little Acer Notebook. Quote

I am computer illiterate. The suggestions above might as well be in a foreign language. The issue (endlessly revolving little circle) has now moved to and is slowing or stopping my email access. The following is the message that prints out: Warning: Unresponsive Script Script: https//pixel.ad safe protected. . .e_ previews=$!(IAS_TURN_PREVIEW):114 Three Clicking Choices: Continue Debug Script Stop Script At one time or another I have tried clicking on all of them. Also, the parentheses in the "script" are fancy little squiggly ones. Does this help you understand the issue better? I am now corresponding via my little Acer Notebook. Quote
Scribe 733 solutions 3484 answers

Hi, sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Note that not all removal programs will detect all malware, so you may need to run several or all of them.

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us. Thank you!

Hi, sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller] * [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page]) * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] '''Note that not all removal programs will detect all malware, so you may need to run several or all of them.''' [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus [http://www.microsoft.com/security/pc-security/windows8.aspx#antivirus built-in] already. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us. Thank you!

Question owner

I tried opening three of these websites. Then they just sat there doing nothing. My screen was filled with pages of computer gibberish.

I tried opening three of these websites. Then they just sat there doing nothing. My screen was filled with pages of computer gibberish.
FredMcD
  • Top 10 Contributor
4271 solutions 59908 answers

Firefox 44+ accepts a new kind of encoding (compression) called Brotli for secure connections and Facebook turned on Brotli encoding last night. Kaspersky doesn't know about this encoding and strips it from the HTTP response headers if you have "Inject script" checked in Kaspersky Settings -> Additional -> Network -> Traffic Processing https://forum.kaspersky.com/index.php?s=bbdfcf797a91bc90230472c52c4b103e&showtopic=351027

Firefox 44+ accepts a new kind of encoding (compression) called Brotli for secure connections and Facebook turned on Brotli encoding last night. Kaspersky doesn't know about this encoding and strips it from the HTTP response headers if you have "Inject script" checked in Kaspersky Settings -> Additional -> Network -> Traffic Processing https://forum.kaspersky.com/index.php?s=bbdfcf797a91bc90230472c52c4b103e&showtopic=351027

Question owner

Thanks for getting back to. But, again, you are speaking a language I don't understand. I have no idea what those references to Broti, Firefox 44+, inject script and Facebook (I don't do Facebook) have to do with my issue. With computer issues you must see your self with a graduate degree and me still in kindergarten.

Thanks for getting back to. But, again, you are speaking a language I don't understand. I have no idea what those references to Broti, Firefox 44+, inject script and Facebook (I don't do Facebook) have to do with my issue. With computer issues you must see your self with a graduate degree and me still in kindergarten.
cor-el
  • Top 10 Contributor
  • Moderator
17580 solutions 159053 answers

Did you try Firefox Safe Mode?

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
Did you try Firefox Safe Mode? Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions ("3-bar" menu button or Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: "3-bar" menu button or Tools > Add-ons > Appearance *Do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Question owner

I don't know if it was something we did yesterday or if it's just a 24 hour miracle but everything seems to be working normally now. Hallejulah!!

Now my main issue is how to get rid of those annoying top and sidbar ads and not just temporaily - permanently. I'm open to suggestions. Until the "improved" the system, it was easy.

Thanks for your help yesterday.

I don't know if it was something we did yesterday or if it's just a 24 hour miracle but everything seems to be working normally now. Hallejulah!! Now my main issue is how to get rid of those annoying top and sidbar ads and not just temporaily - permanently. I'm open to suggestions. Until the "improved" the system, it was easy. Thanks for your help yesterday.

Question owner

I don't know if it was something we did yesterday or if it's just a 24 hour miracle but everything seems to be working normally now. Hallejulah!!

Now my main issue is how to get rid of those annoying top and sidbar ads and not just temporaily - permanently. I'm open to suggestions. Until the "improved" the system, it was easy.

Thanks for your help yesterday.

I don't know if it was something we did yesterday or if it's just a 24 hour miracle but everything seems to be working normally now. Hallejulah!! Now my main issue is how to get rid of those annoying top and sidbar ads and not just temporaily - permanently. I'm open to suggestions. Until the "improved" the system, it was easy. Thanks for your help yesterday.