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Can't login to google on firefox because of problem with cookie settings. Enable cookies & clear cache didn't help. How do I fix it?

  • 3 replies
  • 84 have this problem
  • 14240 views
  • Last reply by j.c.l.22

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When I go to gmail website or try to login to youtube I get directed to a Google page that says:

We've detected a problem with your cookie settings. Enable cookies

Make sure your cookies are enabled. To enable cookies, follow these browser-specific instructions. Clear cache and cookies

If you have cookies enabled but are still having trouble, clear your browser's cache and cookies. Adjust your privacy settings

If clearing your cache and cookies doesn't resolve the problem, try adjusting your browser's privacy settings. If your settings are on high, manually add www.google.com to your list of allowed sites. Learn more

It first happened when I tried to login from a foreign country and has never worked since.

Chosen solution

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window

This issue can be caused by corrupted cookies or cookies that are blocked.

  • check the permissions in "Tools > Page Info > Permissions"

If clearing cookies didn't help then it is possible that the cookies.sqlite file in the profile folder that stores the cookies got corrupted.

  • Rename/remove cookies.sqlite (cookies.sqlite.old) and if present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder in case cookies.sqlite got corrupted.

You can use this button to go to the current Firefox profile folder:

Read this answer in context 👍 3

All Replies (3)

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Cookies are sent by websites. You can tell Firefox to not allow sites that you choose by following these directions.

Type about:preferences#privacy <enter> in the address bar.

The button next to History, select Use Custom Settings.

Under History, turn on Accept cookies from sites and Accept third-party cookies.


https://support.mozilla.org/en-US/kb/websites-say-cookies-are-blocked-unblock-them

https://support.mozilla.org/en-US/kb/change-program-used-open-email-links

http://kb.mozillazine.org/Images_or_animations_do_not_load

http://kb.mozillazine.org/Issues_with_Firefox#Downloading_opening_or_saving_files

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

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Chosen Solution

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window

This issue can be caused by corrupted cookies or cookies that are blocked.

  • check the permissions in "Tools > Page Info > Permissions"

If clearing cookies didn't help then it is possible that the cookies.sqlite file in the profile folder that stores the cookies got corrupted.

  • Rename/remove cookies.sqlite (cookies.sqlite.old) and if present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder in case cookies.sqlite got corrupted.

You can use this button to go to the current Firefox profile folder:

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FredMcD & cor-el:

Thank you both for taking the time to respond. Cor-el's recommendation about deleting the cookies.sqlite file (whatever that is) did the trick.