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Compuserve email text body disapears after being opened.

  • 1 reply
  • 2 have this problem
  • 6 views
  • Last reply by FredMcD

davidboom2
davidboom2
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Over the last 3 days I have noticed that my email text body disappears after the email has been closed. When I attempt to reopen the email the heading is there but the body of the text is blank. I contacted Compuserve / AOL tech support. They had me open Compuserve in Google Chrome and it functioned okay there. So, it seems there is a problem with using my email that has developed in Mozilla Firefox.

Over the last 3 days I have noticed that my email text body disappears after the email has been closed. When I attempt to reopen the email the heading is there but the body of the text is blank. I contacted Compuserve / AOL tech support. They had me open Compuserve in Google Chrome and it functioned okay there. So, it seems there is a problem with using my email that has developed in Mozilla Firefox.

All Replies (1)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.