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yahoo email not responding after entering password

  • 1 reply
  • 2 have this problem
  • 9 views
  • Last reply by Andrew

rpm1960
rpm1960
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Ever since yahoo has changed to the 2-window access to email, I have not been able to (desktop) log into my account through Mozilla Firefox. (It works through Explorer, but that site keeps crashing). I am able to enter my enter my email address, but when I click the prompt "next" and enter my password and hit the prompt "sign in" nothing happens.

I can access my yahoo email account on my cell phone, but that is through Chrome.

Ever since yahoo has changed to the 2-window access to email, I have not been able to (desktop) log into my account through Mozilla Firefox. (It works through Explorer, but that site keeps crashing). I am able to enter my enter my email address, but when I click the prompt "next" and enter my password and hit the prompt "sign in" nothing happens. I can access my yahoo email account on my cell phone, but that is through Chrome.

All Replies (1)

Andrew
Andrew
  • Moderator
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.