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Solved Archived

Why is a regular, monthly email suddenly marked as spam?

Thunderbird Privacy and security
NCjohnL replied 10 years ago
NCjohnL
NCjohnL

I have been getting the same email from my gas company for about a year and a half; same subject line, same reply address. This month it's marked ***SPAM*** in the subject line. I never delete them so I can't imagine why this one has been marked as spam (no training). My ISP is the same and as far as I know I haven't changed anything in Thunderbird, except of course I update when I get a notice. (I'm on 38.3.0 on Windows 7 Home Premium.)

Or is that ***SPAM*** in the subject line coming from my Avast AV?

I have been getting the same email from my gas company for about a year and a half; same subject line, same reply address. This month it's marked ***SPAM*** in the subject line. I never delete them so I can't imagine why this one has been marked as spam (no training). My ISP is the same and as far as I know I haven't changed anything in Thunderbird, except of course I update when I get a notice. (I'm on 38.3.0 on Windows 7 Home Premium.) Or is that ***SPAM*** in the subject line coming from my Avast AV?

All Replies (2)

user01229325
user01229325

Chosen Solution

It is not coming from Thunderbird. Thunderbird uses the word Junk and does not change subject lines.