Firefox crashes on startup, even in safe mode
Firefox just started crashing on startup, even in safe mode.
I also tried creating a new profile (which Firefox did let me do), but it crashed as soon as I tried to use the new profile.
The only way I could get it to start is by setting it to work offline, which obviously isn't very useful.
Here's a few crash IDs:
bp-d5fc34cb-2f6b-48ce-8327-ceb2c2151011 bp-e2667a62-9301-414c-894e-bd5fc2151011 bp-bce19f5e-30f5-47d8-8c48-8976b2151011
bp-c11bab84-69e6-4516-b3a5-8f50f2151011
The last ID is for is the first crash I got, which didn't happen on startup.
Chosen solution
Thanks for the advice. I'm still not sure what was wrong, but a reboot of the computer has fixed it.
Read this answer in context 👍 1All Replies (4)
You can check for problems with current Shockwave Flash plugin versions and try this:
check for updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) disable hardware acceleration in the Flash plugin See also:
bp-d5fc34cb-2f6b-48ce-8327-ceb2c2151011 bp-e2667a62-9301-414c-894e-bd5fc2151011 bp-bce19f5e-30f5-47d8-8c48-8976b2151011
Signature UnionBorderBoxes
Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++++++++ bp- c11bab84-69e6-4516-b3a5-8f50f2151011
Signature UnionBorderBoxes
Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation
nvd3dum.dll = NVIDIA Windows Vista WDDM driver
msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
If the above does not help,
Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?
Chosen Solution
Thanks for the advice. I'm still not sure what was wrong, but a reboot of the computer has fixed it.
Note that this might have been a hardware acceleration issue.