Logitech H800 Mic Not Working
My Logitech H800 works perfectly in "other" browsers, but when I try to use it in Firefox (my preferred browser), the mic will not work. The speakers work fine.
Below is my browser report:
{
"application": {
"name": "Firefox",
"version": "40.0.3",
"buildID": "20150826023504",
"userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:40.0) Gecko/20100101 Firefox/40.0",
"updateChannel": "release",
"supportURL": "https://support.mozilla.org/1/firefox/40.0.3/Darwin/en-US/",
"numTotalWindows": 1,
"numRemoteWindows": 0,
"remoteAutoStart": false
},
"modifiedPreferences": {
"accessibility.typeaheadfind": true,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.smart_size.use_old_max": false,
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.filesystem_reported": 1,
"browser.cache.frecency_experiment": 4,
"browser.download.importedFromSqlite": true,
"browser.places.smartBookmarksVersion": 7,
"browser.sessionstore.upgradeBackup.latestBuildID": "20150826023504",
"browser.sessionstore.restore_on_demand": false,
"browser.startup.homepage_override.mstone": "40.0.3",
"browser.startup.homepage": "http://www.google.com/",
"browser.startup.homepage_override.buildID": "20150826023504",
"dom.apps.reset-permissions": true,
"dom.mozApps.used": true,
"extensions.lastAppVersion": "40.0.3",
"media.webrtc.debug.aec_log_dir": "/tmp/",
"media.webrtc.debug.log_file": "/tmp/WebRTC.log",
"media.gmp-gmpopenh264.lastUpdate": 1432661093,
"media.gmp-gmpopenh264.version": "1.4",
"media.gmp-manager.lastCheck": 1442233400,
"media.gmp-manager.buildID": "20150826023504",
"network.cookie.prefsMigrated": true,
"network.predictor.cleaned-up": true,
"network.auth.allow-subresource-auth": 2,
"places.history.expiration.transient_current_max_pages": 104858,
"places.database.lastMaintenance": 1442234777,
"plugin.importedState": true,
"plugin.disable_full_page_plugin_for_types": "application/pdf",
"plugin.state.java": 2,
"privacy.sanitize.migrateFx3Prefs": true,
"privacy.donottrackheader.enabled": true,
"storage.vacuum.last.places.sqlite": 1441382246,
"storage.vacuum.last.index": 1
},
"lockedPreferences": {},
"graphics": {
"numTotalWindows": 1,
"numAcceleratedWindows": 1,
"windowLayerManagerType": "OpenGL",
"windowLayerManagerRemote": true,
"supportsHardwareH264": false,
"adapterDescription": "",
"adapterVendorID": "0x10de",
"adapterDeviceID": "0x a29",
"adapterRAM": "",
"adapterDrivers": "",
"driverVersion": "",
"driverDate": "",
"webglRenderer": "NVIDIA Corporation -- NVIDIA GeForce GT 330M OpenGL Engine",
"info": {
"AzureCanvasBackend": "skia",
"AzureSkiaAccelerated": 0,
"AzureFallbackCanvasBackend": "none",
"AzureContentBackend": "quartz"
}
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.10.8",
"version": "4.10.8"
},
"NSS": {
"minVersion": "3.19.2 Basic ECC",
"version": "3.19.2 Basic ECC"
},
"NSSUTIL": {
"minVersion": "3.19.2",
"version": "3.19.2"
},
"NSSSSL": {
"minVersion": "3.19.2 Basic ECC",
"version": "3.19.2 Basic ECC"
},
"NSSSMIME": {
"minVersion": "3.19.2 Basic ECC",
"version": "3.19.2 Basic ECC"
}
},
"userJS": {
"exists": false
},
"crashes": {
"submitted": [],
"pending": 0
},
"extensions": [
{
"name": "Snagit Autoscroll Helper",
"version": "1.9.7.1-signed",
"isActive": true,
"id": "autoscrollhelper@techsmith.com"
}
],
"experiments": []
}
My Logitech H800 works perfectly in "other" browsers, but when I try to use it in Firefox (my preferred browser), the mic will not work. The speakers work fine.
Below is my browser report:
{
"application": {
"name": "Firefox",
"version": "40.0.3",
"buildID": "20150826023504",
"userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:40.0) Gecko/20100101 Firefox/40.0",
"updateChannel": "release",
"supportURL": "https://support.mozilla.org/1/firefox/40.0.3/Darwin/en-US/",
"numTotalWindows": 1,
"numRemoteWindows": 0,
"remoteAutoStart": false
},
"modifiedPreferences": {
"accessibility.typeaheadfind": true,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.smart_size.use_old_max": false,
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.filesystem_reported": 1,
"browser.cache.frecency_experiment": 4,
"browser.download.importedFromSqlite": true,
"browser.places.smartBookmarksVersion": 7,
"browser.sessionstore.upgradeBackup.latestBuildID": "20150826023504",
"browser.sessionstore.restore_on_demand": false,
"browser.startup.homepage_override.mstone": "40.0.3",
"browser.startup.homepage": "http://www.google.com/",
"browser.startup.homepage_override.buildID": "20150826023504",
"dom.apps.reset-permissions": true,
"dom.mozApps.used": true,
"extensions.lastAppVersion": "40.0.3",
"media.webrtc.debug.aec_log_dir": "/tmp/",
"media.webrtc.debug.log_file": "/tmp/WebRTC.log",
"media.gmp-gmpopenh264.lastUpdate": 1432661093,
"media.gmp-gmpopenh264.version": "1.4",
"media.gmp-manager.lastCheck": 1442233400,
"media.gmp-manager.buildID": "20150826023504",
"network.cookie.prefsMigrated": true,
"network.predictor.cleaned-up": true,
"network.auth.allow-subresource-auth": 2,
"places.history.expiration.transient_current_max_pages": 104858,
"places.database.lastMaintenance": 1442234777,
"plugin.importedState": true,
"plugin.disable_full_page_plugin_for_types": "application/pdf",
"plugin.state.java": 2,
"privacy.sanitize.migrateFx3Prefs": true,
"privacy.donottrackheader.enabled": true,
"storage.vacuum.last.places.sqlite": 1441382246,
"storage.vacuum.last.index": 1
},
"lockedPreferences": {},
"graphics": {
"numTotalWindows": 1,
"numAcceleratedWindows": 1,
"windowLayerManagerType": "OpenGL",
"windowLayerManagerRemote": true,
"supportsHardwareH264": false,
"adapterDescription": "",
"adapterVendorID": "0x10de",
"adapterDeviceID": "0x a29",
"adapterRAM": "",
"adapterDrivers": "",
"driverVersion": "",
"driverDate": "",
"webglRenderer": "NVIDIA Corporation -- NVIDIA GeForce GT 330M OpenGL Engine",
"info": {
"AzureCanvasBackend": "skia",
"AzureSkiaAccelerated": 0,
"AzureFallbackCanvasBackend": "none",
"AzureContentBackend": "quartz"
}
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.10.8",
"version": "4.10.8"
},
"NSS": {
"minVersion": "3.19.2 Basic ECC",
"version": "3.19.2 Basic ECC"
},
"NSSUTIL": {
"minVersion": "3.19.2",
"version": "3.19.2"
},
"NSSSSL": {
"minVersion": "3.19.2 Basic ECC",
"version": "3.19.2 Basic ECC"
},
"NSSSMIME": {
"minVersion": "3.19.2 Basic ECC",
"version": "3.19.2 Basic ECC"
}
},
"userJS": {
"exists": false
},
"crashes": {
"submitted": [],
"pending": 0
},
"extensions": [
{
"name": "Snagit Autoscroll Helper",
"version": "1.9.7.1-signed",
"isActive": true,
"id": "autoscrollhelper@techsmith.com"
}
],
"experiments": []
}
All Replies (1)
If its also not working in other apps:p lease use these steps to troubleshoot that the microphone is selected in your operating system while the app is active. https://spreecast.zendesk.com/hc/en-u.../202491168-Microphone-Troubleshooting-Windows-or-Mac-OSX-in-depth Then please check to make sure that there are the correct permissions for the microphone in the Page Info: