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Why this browser keeps on crashing?? will this be ever be fixed or I should just move on to a different browser?

  • 7 replies
  • 3 have this problem
  • 18 views
  • Last reply by FredMcD

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Every other day there's an update but the browser keeps crashing, fix the product for once so it would not crash few times every day. NO, my computer isn't the problem.

Modified by lisek

All Replies (7)

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hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

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Hi, here are the reports: bp-cc33ad67-ed5f-4832-92fa-951ab2150627 6/27/2015 1:42 PM bp-39a95f16-6cc7-4db0-82fb-9934b2150627 6/26/2015 9:37 PM bp-437ea03c-996e-4139-9ec8-693432150626 6/26/2015 11:59 AM bp-00bdd384-07e2-411b-ab27-34f2b2150626 6/26/2015 8:11 AM ba5f7fcf-fab2-43f7-a5a7-2ceecbc0be5c 5/2/2015 7:04 AM f5de3b44-18c9-4522-b120-85e417540dca 1/28/2015 10:41 PM 8f8b411f-7379-4813-a0a4-3a858d2c929d 11/17/2014 5:28 PM 23f4943e-f529-4c96-ab8d-c63bca13a019 11/17/2014 5:27 PM ded737e7-d7c0-4313-b9c1-3a1a40031879 11/17/2014 5:26 PM 099e3425-194a-453b-828b-718165853a24 11/17/2014 5:25 PM 1a6c7014-1fdd-4f7a-9cc3-fa1776d91df3 11/17/2014 5:24 PM 4994c2e7-c8bf-4b2a-98ec-ef35cd311cb4 11/17/2014 5:24 PM f2a95b1e-2072-4645-9f14-7d0cd177d80c 11/17/2014 5:24 PM 7f5ac35e-4b6d-49ea-9960-0f259142201a 11/17/2014 5:24 PM a997020e-2f23-4ff8-8232-ab706580189e 11/17/2014 5:23 PM 36705643-751a-48fa-ab00-9e9b20eb3930 11/17/2014 5:21 PM 90f0f7a0-423c-4e50-b37d-91c1f7e3fc05

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thanks, unfortunately those are all already a few months old so they won't tell us much about the current reasons for the crashes :-/

so based on this i will only be able to give some general troubleshooting advice in regards to crashes: Troubleshoot Firefox crashes (closing or quitting unexpectedly)

in particular i'd recommend to run a full scan of your system for malware with multiple different tools like the free version of malwarebytes, adwcleaner & kaspersky security scan.

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veeery funny;

problem: Hello expert, my computer displays a blue screen, solution: hello user, check if the power cable is plugged in

High level of advise indeed, he he

Modified by lisek

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You can check if it helps to start Firefox in Safe Mode by holding down the Shift/Options key.

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.


You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

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today it has crashed abut 5 times, here the latest report;

bp-19caa222-ac97-4961-9785-a1ec72150831

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


The crash report flagged these programs;

winmm.dll = Windows Multimedia

mswsock.dll = Microsoft

IPSEng32.dll = Symantec Intrusion Detection


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration