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I am on a windows and using firefox This is the error that is coming up: Script: https://a248.e.akamai.net/appn…298/adnexus-prod/v/s/22/trk.js:107 Please help!

Posted

Hello, I am on a windows 7 using Firefox (have on this computer for years) and lately it's constantly throwing up unresponsive script dialogue boxes. I press stop script, the spinning wheel of my curser starts and the same dialogue box appears. I can't even navigate away from outlook to another tab while this is happening. I press ignore, nothing. I hit debug, it stops on 47. It is actually driving me nuts.

This is the error that is coming up: Script: https://a248.e.akamai.net/appn…298/adnexus-prod/v/s/22/trk.js:107

Can you please tell me how to resolve this? Thanks.

Thanks,

Hello, I am on a windows 7 using Firefox (have on this computer for years) and lately it's constantly throwing up unresponsive script dialogue boxes. I press stop script, the spinning wheel of my curser starts and the same dialogue box appears. I can't even navigate away from outlook to another tab while this is happening. I press ignore, nothing. I hit debug, it stops on 47. It is actually driving me nuts. This is the error that is coming up: Script: https://a248.e.akamai.net/appn…298/adnexus-prod/v/s/22/trk.js:107 Can you please tell me how to resolve this? Thanks. Thanks,

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.8.20082
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.51.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • NPWLPG
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 18.0 r0
  • 5.1.40416.0
  • Windows Activation Technologies Plugin for Mozilla
  • iTunes Detector Plug-in

Application

  • Firefox 39.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:39.0) Gecko/20100101 Firefox/39.0
  • Support URL: https://support.mozilla.org/1/firefox/39.0/WINNT/en-US/

Extensions

  • Skype Click to Call 7.4.0.9058 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 4600 Series
  • adapterDescription2:
  • adapterDeviceID: 0x9498
  • adapterDeviceID2:
  • adapterDrivers: aticfx32 aticfx32 atiumdag atidxx32 atiumdva
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 4-19-2011
  • driverDate2:
  • driverVersion: 8.850.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 4600 Series Direct3D11 vs_4_1 ps_4_1)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

Helpful Reply

Do you have an add-on with the letters; trk ?

Do you have an add-on with the letters; trk ?

Question owner

I don't think so.

I don't think so.
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

I've called the big guys to help you. Good luck.

When or how does this show up? What are you doing at the time?

I've called the big guys to help you. Good luck. When or how does this show up? What are you doing at the time?
cor-el
  • Top 10 Contributor
  • Moderator
17537 solutions 158573 answers

You can check for recently installed suspicious or unknown extensions.

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

You can check for recently installed suspicious or unknown extensions. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware

Question owner

It only happens when I'm in my Hotmail account. A couple of days after posting my initial question, it started doing the exact same thing in Firefox, when I'm in my Hotmail account on my laptop. The original question happened on my desktop.

It only happens when I'm in my Hotmail account. A couple of days after posting my initial question, it started doing the exact same thing in Firefox, when I'm in my Hotmail account on my laptop. The original question happened on my desktop.
jscher2000
  • Top 10 Contributor
8773 solutions 71727 answers

I don't know whether Hotmail/Outlook uses Flash; do you see a plugin notification icon in the address when you're on the page?

I mention Flash because a common cause of unresponsive script errors on Windows 7 is the protected mode feature of the Flash player plugin. That feature has security benefits, but seems to have serious compatibility issues on some systems. There is a hidden setting to disable it; I suggest trying this for a day to see whether it helps:

(A) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(B) In the search box above the list, type or paste flash and pause while the list is filtered

(C) Double-click the dom.ipc.plugins.flash.disable-protected-mode preference to switch its value from false to true.

This might not take effect until all Flash has been unloaded for a few minutes, or you close Firefox.

I don't know whether Hotmail/Outlook uses Flash; do you see a plugin notification icon in the address when you're on the page? I mention Flash because a common cause of unresponsive script errors on Windows 7 is the protected mode feature of the Flash player plugin. That feature has security benefits, but seems to have serious compatibility issues on some systems. There is a hidden setting to disable it; I suggest trying this for a day to see whether it helps: (A) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful. (B) In the search box above the list, type or paste '''flash''' and pause while the list is filtered (C) Double-click the '''dom.ipc.plugins.flash.disable-protected-mode''' preference to switch its value from false to true. This might not take effect until all Flash has been unloaded for a few minutes, or you close Firefox.
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

Hotmail (Livemail) I think does not. At least not on the mail page. As to any messages being viewed . . . . .

Hotmail (Livemail) I think does not. At least not on the mail page. As to any messages being viewed''' . . . . .'''

Question owner

FredMcD said

Hotmail (Livemail) I think does not. At least not on the mail page. As to any messages being viewed . . . . .

In case this helps solve it, it has only happened when I do not have an email open. Just the email homepage.

''FredMcD [[#answer-757296|said]]'' <blockquote> Hotmail (Livemail) I think does not. At least not on the mail page. As to any messages being viewed''' . . . . .''' </blockquote> In case this helps solve it, it has only happened when I do not have an email open. Just the email homepage.
jscher2000
  • Top 10 Contributor
8773 solutions 71727 answers

Helpful Reply

Hi keyser_soze83, did you try the malware cleanup?

Hi keyser_soze83, did you try the malware cleanup?

Question owner

jscher2000 said

Hi keyser_soze83, did you try the malware cleanup?

I did not. I did Adaware and CCleaner. Are you referring to Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php from above?

''jscher2000 [[#answer-757331|said]]'' <blockquote> Hi keyser_soze83, did you try the malware cleanup? </blockquote> I did not. I did Adaware and CCleaner. Are you referring to Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php from above?
jscher2000
  • Top 10 Contributor
8773 solutions 71727 answers

The first two programs listed in cor-el's reply are a good starting point. They both have free versions which do not solicit payment for cleaning.

The first two programs listed in cor-el's reply are a good starting point. They both have free versions which do not solicit payment for cleaning.

Question owner

Thanks. I'll give those a shot when I get home. Again, in the effort to help this effort, here is the only link that I found when I Googled the error, and it is on a Mac. http://answers.microsoft.com/en-us/outlook_com/forum/opersonalization-oother/unresponsive-script-in-advert-driving-me-nuts-how/ca603eaf-c9dd-4ffb-94a3-ca7ada8de326?auth=1

Thanks again for all of the help and suggestions.

Thanks. I'll give those a shot when I get home. Again, in the effort to help this effort, here is the only link that I found when I Googled the error, and it is on a Mac. http://answers.microsoft.com/en-us/outlook_com/forum/opersonalization-oother/unresponsive-script-in-advert-driving-me-nuts-how/ca603eaf-c9dd-4ffb-94a3-ca7ada8de326?auth=1 Thanks again for all of the help and suggestions.
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.