Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 7 replies
  • 4 have this problem
  • 170 views
  • Last reply by philipp

more options

My computer is crashing many many times during the day. i have google to fix this problem and gone back to the default clean slat e of MOz Firefox. Nothing. I downloaded Chrome and had no problem until i went back on Firefox. Spent the morning getting Firefox off my computer. I have submitted a number of crash reports and then stopped that. Not sure what to do now. i have tried to take PDFlite off the computer...it won't do it. thanks so much for all your help..very appreciated. sincerely, Kate Van Rijn

Chosen solution

Did you try to disable hardware acceleration in Firefox?

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

You need to close and restart Firefox after toggling this setting.

You are currently using the beta release, does the current Firefox 38.0.5 release crash as well?

Read this answer in context 👍 0

All Replies (7)

more options

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

more options

Chosen Solution

Did you try to disable hardware acceleration in Firefox?

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

You need to close and restart Firefox after toggling this setting.

You are currently using the beta release, does the current Firefox 38.0.5 release crash as well?

more options

6/10/2015 4:00 PM bp-81480303-7139-44fb-8efc-a41db2150610 6/10/2015 3:09 PM bp-6efe504b-a0be-426a-8be7-c73e92150610 6/10/2015 1:05 PM bp-5d45bd4e-819a-438f-961e-dac9d2150610 6/10/2015 7:37 AM bp-74431cae-cee0-494e-a5dd-de56b2150609 6/9/2015 7:01 PM bp-323ce239-82df-47e1-be18-c34882150609 6/9/2015 6:28 PM bp-bf08f989-6630-45ee-8fab-a654c2150609 6/9/2015 7:28 AM bp-0298c3f9-b4b7-42bd-837d-59cc12150609 6/8/2015 11:58 PM bp-f457461f-13c8-44ce-a080-dea402150609 6/8/2015 11:56 PM bp-ff13f9ba-390a-47ad-933b-75a102150609 6/8/2015 11:55 PM bp-a60bcec9-6559-4cd8-87ba-426a72150609 6/8/2015 11:53 PM bp-e481b645-4d8a-4eaf-8183-da86d2150608 6/8/2015 6:36 PM bp-b5972d5c-c7eb-4948-97f8-330b02150608 6/8/2015 4:40 PM bp-55bc3fdb-0262-45d4-88ed-8e02a2150608 6/8/2015 3:48 PM bp-bdc927e9-e6ca-4d1f-94ff-5e42b2150608 6/8/2015 3:35 PM bp-c76fc728-6a9c-4761-9791-698d62150608 6/8/2015 2:57 PM bp-0f990e4f-eaee-423b-9ac5-ee8412150608 6/8/2015 2:56 PM bp-0994ea7c-1c21-4480-9226-ef0602150608 6/8/2015 2:55 PM bp-f467fb9e-bbdb-49b5-a993-a464c2150608 6/8/2015 2:30 PM bp-42de8462-bd52-4569-bd16-884b62150608 6/8/2015 2:27 PM bp-f88d36b4-ead5-4da8-99bc-1afc32150608 6/8/2015 11:12 AM bp-4540c61c-4740-45b2-baa4-aa0da2150522 Kate Van Rijn

more options

thank you. due to the wide range of error signatures, i would speculate that your hardware might be involved in the issue. can you test the integrity of your RAM with a tool like www.memtest.org?

more options

I went to memtest.org and the amount of info there is overwhelming...is there One thing i can click to test the hardware that you think is whacky?

more options

I also disabled the hardware accerlerant in tools.

more options

ok, unfortunately the memtest tool is rather advanced & takes a couple of steps... you could try it with the tools built-into windows as well (this will probably take some time so you could run the tests overnight): http://windows.microsoft.com/en-us/windows7/diagnosing-memory-problems-on-your-computer