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Firefox crashes

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by philipp

janetb
janetb
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I have a new lenovo yoga pro 2 with windows 8. Firefox keeps crashing. I have sent in reports and included my email for response but get nothing.

Any idea? If crash reports are logged somewhere I don't know where to find them.

thanks Janet

All Replies (3)

philipp
philipp
  • Moderator
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hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

janetb
janetb Question owner
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bp-149d1111-6e94-4cc3-8814-78aa92150513

bp-2ccba8f2-b2da-436e-9795-f4ca32150509

Here are 2 others are archived and not coming up quickly...

philipp
philipp
  • Moderator
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thank you, janet. this looks like it may be an issue with hardware acceleration. please try updating your graphics driver - this should be the right link for your configuration: https://downloadcenter.intel.com/download/24870/Intel-Iris-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit

in case this doesn't solve the issue, you could also try to disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).