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I have a new lenovo yoga pro 2 with windows 8. Firefox keeps crashing. I have sent in reports and included my email for response but get nothing.
Any idea? If crash reports are logged somewhere I don't know where to find them.
All Replies (3)
hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.
Here are 2 others are archived and not coming up quickly...
thank you, janet. this looks like it may be an issue with hardware acceleration. please try updating your graphics driver - this should be the right link for your configuration: https://downloadcenter.intel.com/download/24870/Intel-Iris-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit
in case this doesn't solve the issue, you could also try to disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).