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Firefox keeps crashing in Windows 8.1

  • 1 reply
  • 3 have this problem
  • 3 views
  • Last reply by guigs

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The first signature is associated with a bug that is currently being worked on for a fix in version 39. This is currently in Beta of Firefox.

The second does not have a bug.

The third is a reopened bug with a crash caused by NVIDIA driver and is also patched for version 39.

In the meantime if you do not want to use beta, disable hardware acceleration to minimize crashes:

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  1. Open Firefox Options window (Preferences on Mac or Linux) as follows:
    • In Firefox 29.0 and above, click the menu button New Fx Menu and select Options for Windows or Preferences on Mac or Linux.
    • In Firefox 28.0 and previous versions, click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  2. In the Firefox Options (or Preferences) window, click the Advanced tab, then select General.
  3. In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  4. Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.