Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

when i am trying to use firefox, it creates at least 3 similar windoes

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by jscher2000

more options

i reopened my firefox just a day ago. it is acting suspiciously - a i described.

All Replies (1)

more options

Could you describe the steps that cause this to happen, for example:

  • Starting Firefox up
  • Opening a new window (Ctrl+n)
  • Opening a new tab (Ctrl+t)
  • Double-clicking the Firefox home page shortcut after Firefox is already running

Your "More System Details" shows that there is an optional settings file named user.js in your current active personal settings (profile) folder. Firefox reads this file at startup and uses it to override your previous session settings. Unless you created that file yourself, it may contain unwanted instructions. This article has a section on how to track it down and remove it: How to fix preferences that won't save.

Note: By default, Windows hides the .js extension on files, so if you see a file named user of type JScript, that is the user.js file.