Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

per speedtest chrome downloads at 170+ bps mozilla only 65bps why?

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

more options

My internet service was running slow- Xfinity sent a tech out and they determined that using my netgear router mozilla ran at 65bps (download) and 24bps (upload) Chrome ran at 65bps download and 24bps upload. Using the Xfinity router directly the PC runs Mozilla at 65bps (download) and 24bps (upload) However Chrome now runs at 175bps (download) and 24bps upload. The Netgear router is a problem- but mozilla should also run at a higher speed directly through the xfinity router like Chrome does. I tried refreshing Mozilla and ran the speed test but it is the same. I would like to continue using Mozilla but not at the cost of 100+ bps download speed. Do you have any recommendations for getting Mozilla to run at the same speed as Chrome?

My internet service was running slow- Xfinity sent a tech out and they determined that using my netgear router mozilla ran at 65bps (download) and 24bps (upload) Chrome ran at 65bps download and 24bps upload. Using the Xfinity router directly the PC runs Mozilla at 65bps (download) and 24bps (upload) However Chrome now runs at 175bps (download) and 24bps upload. The Netgear router is a problem- but mozilla should also run at a higher speed directly through the xfinity router like Chrome does. I tried refreshing Mozilla and ran the speed test but it is the same. I would like to continue using Mozilla but not at the cost of 100+ bps download speed. Do you have any recommendations for getting Mozilla to run at the same speed as Chrome?

All Replies (2)

more options

As an aside, there is a bit of artificiality about speed tests if they use the Flash plugin. Each of the major browsers uses a different Flash plugin. You might want to compare using a stopwatch and downloading the kind of file you actually want to download.

It's hard for me to guess why you are seeing such a big difference. Do you want to test Firefox with a default install? This is about a 3 minute experiment, plus time to run the speed test.

Create a new Firefox profile

A new profile will have your system-installed plugins (e.g., Flash) and extensions (e.g., security suite toolbars), but no themes, other extensions, or other customizations. It also should have completely fresh settings databases and a fresh cache folder.

Exit Firefox and start up in the Profile Manager using Start > search box (or Run):

firefox.exe -P

Do not delete anything here! Any time you want to switch profiles, exit Firefox and return to this dialog.

Click the Create Profile button, assign a name like March22, skip the option to move the folder location, and save the new profile. Then start Firefox in the new profile.

Any difference?

When returning to the Profile Manager, you might be tempted to use the Delete Profile button. But... it's a bit too easy to accidentally delete your "real" profile, so I recommend resisting the temptation. If you do want to clean up later, I suggest making a backup of all your profiles first in case something were to go wrong.

more options

You can try a speed test with this website: http://speedof.me/


It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process.

See:

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.