Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How to force TB ask for password for a mail account? (Not master password, that's ok)

  • 2 replies
  • 10 have this problem
  • 1 view
  • Last reply by user1192084

more options

For some reason TB stopped prompting for the password to one of the email accounts set up. How do I make TB ask for the password for that account?

I am not using the password manager, I have checked the pw manager to be sure there is no password stored there.

Simply, TB always asked for the pw to each account upon startup. Now TB does this for all my accounts except one.

Thank you.

For some reason TB stopped prompting for the password to one of the email accounts set up. How do I make TB ask for the password for that account? I am not using the password manager, I have checked the pw manager to be sure there is no password stored there. Simply, TB always asked for the pw to each account upon startup. Now TB does this for all my accounts except one. Thank you.

Chosen solution

Are you getting your mail from the server without entering your password?

When you go into Thunderbirds saved password page is it blank?

If yes to both questions you need to look for some other password vault software on you computer. Email servers do not allow access to email accounts without logging in and that requires a password from somewhere.

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

Are you getting your mail from the server without entering your password?

When you go into Thunderbirds saved password page is it blank?

If yes to both questions you need to look for some other password vault software on you computer. Email servers do not allow access to email accounts without logging in and that requires a password from somewhere.

Modified by user01229325

more options

The solution in this case was at the mail server, not in TB. The service provider for some reason had changed the pop mail settings without telling anyone.

So, I entered the new settings and everything functioned correctly.

Thank you.