Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have lost all files in inbox 2 times. On a new system with Win 8.1

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by cmarlowe

cmarlowe
cmarlowe
more options

At startup, system goes into "disk repair" for a few minutes then boots normally. The only thing that appears to be missing is files in thunderbird inbox. System is a Lenovo k450e. It first happened in September about 3 weeks after migrating email to the new system. Then happened again today. (11/7) Lenovo tech support was no help. They suggested reinstalling thunderbird. They thought I might have an "incompatable" version. I am running the latest Ver ( 31.2.0) . I have 3 email accounts set up. Yesterday, I did delete a bunch of files from the Inbox on one of the IDs. On Both occasions the inboxes of the 2 active accounts were lost. The inbox on the inactive account appears ok. That account has not received any messages on this system. Also, I have never performed the "file compression" or what ever it is called in thunderbird on this system... Any suggestions would be greatly appreciated

At startup, system goes into "disk repair" for a few minutes then boots normally. The only thing that appears to be missing is files in thunderbird inbox. System is a Lenovo k450e. It first happened in September about 3 weeks after migrating email to the new system. Then happened again today. (11/7) Lenovo tech support was no help. They suggested reinstalling thunderbird. They thought I might have an "incompatable" version. I am running the latest Ver ( 31.2.0) . I have 3 email accounts set up. Yesterday, I did delete a bunch of files from the Inbox on one of the IDs. On Both occasions the inboxes of the 2 active accounts were lost. The inbox on the inactive account appears ok. That account has not received any messages on this system. Also, I have never performed the "file compression" or what ever it is called in thunderbird on this system... Any suggestions would be greatly appreciated

Chosen solution

You should compact folders regularly, and frequently. http://kb.mozillazine.org/Keep_it_working_%28Thunderbird%29

Read this answer in context 👍 1

All Replies (2)

finitarry
finitarry
more options

Chosen Solution

You should compact folders regularly, and frequently. http://kb.mozillazine.org/Keep_it_working_%28Thunderbird%29

cmarlowe
cmarlowe Question owner
more options

Thanks. I will try this. My previous machine was running Vista and I rarely compacted folders. NEVER had a problem. Apparently Win 8.1 is more sensitive to this.