Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

just ran the new version, now have to move mouse to load web pages and play videos

  • 1 reply
  • 6 have this problem
  • 53 views
  • Last reply by CoryMH

more options

page freezes until mouse is moved, videos stop until mouse is move, just ran new version of firefox

All Replies (1)

more options

Hello,

Users with a similar issue had been infected with malware. Please run scans with antimalware tools, such as these ones which are free and can work alongside your existing antivirus software:

Further information can be found in the Troubleshoot Firefox issues caused by malware article.