Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by philipp

juelz112
juelz112
more options

bp-8dc40e13-f63e-42d4-97d0-4b0322140819 19-Aug-14 2:14 PM bp-8627aafe-e4ab-4059-ba23-88ce52140819 19-Aug-14 2:07 PM bp-724f1595-0539-4529-a6a9-061dc2140819 19-Aug-14 1:58 PM bp-b87c8106-9f7d-49e0-84fb-8ed812140819 19-Aug-14 1:41 PM bp-ad73cde3-1e90-4db5-9865-f03972140819

firefox crashes constantly im using windows 7

bp-8dc40e13-f63e-42d4-97d0-4b0322140819 19-Aug-14 2:14 PM bp-8627aafe-e4ab-4059-ba23-88ce52140819 19-Aug-14 2:07 PM bp-724f1595-0539-4529-a6a9-061dc2140819 19-Aug-14 1:58 PM bp-b87c8106-9f7d-49e0-84fb-8ed812140819 19-Aug-14 1:41 PM bp-ad73cde3-1e90-4db5-9865-f03972140819 firefox crashes constantly im using windows 7

All Replies (1)

philipp
philipp
  • Moderator
more options

hello, most of these crashes appear to be caused by the Wondershare Video Converter Ultimate extension/software that is running on your computer. please uninstall that program!

in addition there also appears to be malicious software/adware active on the pc (the DatamngrHlpFF31.dll file is showing up in the loaded modules), so please perform a full scan of your system with the various tools listed at Troubleshoot Firefox issues caused by malware