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I just updated firefox and I can not access gmail. How can I fix this problem?

bobgraw
bobgraw
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I could not access gmail on a previous version of Firefox. So, I upgraded Firefox to verision 24.0 hoping this would fix the problem. However, upgrading did not fix the problem. I have other computers and am able to access gmail. Do you have any possible solutions?

I could not access gmail on a previous version of Firefox. So, I upgraded Firefox to verision 24.0 hoping this would fix the problem. However, upgrading did not fix the problem. I have other computers and am able to access gmail. Do you have any possible solutions?

All Replies (5)

Nellus
Nellus
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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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If your problem continues, what is happening -- Firefox tries to load the login page but times out? Login won't submit? Security error? Please be as specific as possible.

If you are using an old bookmark to access Gmail, try starting from the login page: https://accounts.google.com/

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Does it work in as Private Browsing mode window?

malariatomiracle
malariatomiracle
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I've just gotten a new laptop and downloaded firefox. It won't let me into gmail at all! Why? What can I do? I've tried the above suggestions but it still won't work... Here's the message that keeps popping up.

********************************************************
We've detected a problem with your cookie settings.

Enable cookies Make sure your cookies are enabled. To enable cookies, follow these browser-specific instructions.

Clear cache and cookies If you have cookies enabled but are still having trouble, clear your browser's cache and cookies.

Adjust your privacy settings If clearing your cache and cookies doesn't resolve the problem, try adjusting your browser's privacy settings. If your settings are on high, manually add www.google.com to your list of allowed sites. Learn more

©2014 Google - Google Home - Terms of Service - Privacy Policy - Help

Modified by cor-el

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi malariatomiracle, could you start a new question with your operating system, add-on, and setting details?

You can start the new question using the following link. Scroll down past the suggestions to continue with the form (I think it has 3 different screens). During the process, the site will push an add-on to you that collects your add-on and custom setting information automatically.

https://support.mozilla.org/en-US/questions/new/desktop/fix-problems