Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

A recently downloaded e-mail is no longer visible in the inbox although a search for the sender finds the e-mail and says that it is in the inbox.

gary_at_home

As background, I recently migrated to Thunderbird and imported a very large number of e-mails. The issue, however, is in regard to a new e-mail that was downloaded yesterday.

The new e-mail was downloaded in a normal fashion, but when I went to look for the e-mail in the Inbox, it was no longer visible in the (although I had not moved it or deleted it).

Running a search on the sender's name finds the e-mail. It is in a thread of 6 or 7 e-mails. The search shows the e-mail is located in the Inbox, however a sort by sender name in the Inbox does not reveal the e-mail.

In the search result, I starred the e-mail (it is the only starred e-mail in my e-mail database), but a search of all my e-mail folders shows no starred e-mails at all.

I also went through all my folders and moved all e-mails into the "read" status, then found the lost e-mail using the search function and marked it as unread.

The Inbox folder shows that I have one unread e-mail in the folder, however when I filter for unread e-mails, the results are zero.

As background, I recently migrated to Thunderbird and imported a very large number of e-mails. The issue, however, is in regard to a new e-mail that was downloaded yesterday. The new e-mail was downloaded in a normal fashion, but when I went to look for the e-mail in the Inbox, it was no longer visible in the (although I had not moved it or deleted it). Running a search on the sender's name finds the e-mail. It is in a thread of 6 or 7 e-mails. The search shows the e-mail is located in the Inbox, however a sort by sender name in the Inbox does not reveal the e-mail. In the search result, I starred the e-mail (it is the only starred e-mail in my e-mail database), but a search of all my e-mail folders shows no starred e-mails at all. I also went through all my folders and moved all e-mails into the "read" status, then found the lost e-mail using the search function and marked it as unread. The Inbox folder shows that I have one unread e-mail in the folder, however when I filter for unread e-mails, the results are zero.

All Replies (1)

I will guess that the Inbox index is corrupt. You can repair the folder by right-clicking on the folder name in the Folders List pane, choosing "Properties", then "Repair Folder". Follow this up by Compacting the folder.

Užduoti klausimą

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.