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I can't send or reply to emails on Thunderbird email

Thunderbird Send and receive email
david replied
agardner844
agardner844

Sending of the message failed. An error occurred while sending mail. The mail server responded: <support+idMM51X2-RWD3K@dealerbuilt.zendesk.com>: Relay access denied. Please check the message recipient "support+idMM51X2-RWD3K@dealerbuilt.zendesk.com" and try again.


the above is the error code. I have triple checked emails, even tried sending a message to my personal email as a test and nothing.

Sending of the message failed. An error occurred while sending mail. The mail server responded: <support+idMM51X2-RWD3K@dealerbuilt.zendesk.com>: Relay access denied. Please check the message recipient "support+idMM51X2-RWD3K@dealerbuilt.zendesk.com" and try again. the above is the error code. I have triple checked emails, even tried sending a message to my personal email as a test and nothing.

All Replies (1)

david
david
  • Top 10 pagalbininkas

The appearance of 'relay' in an error message usually indicates that the email address in the SMTP server pane is not the same as the email address in the server settings pane. This happens most often when a user has more than one account with the same email provider and more than one account are pointing to the same SMTP server. I included a screeenshot to show where both are located.

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