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Firefox is experiencing constant crashes and making my computer fan work hard

  • 2 replies
  • 1 has this problem
  • 5 views
  • Paskiausią atsakymą parašė FredMcD

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Hello,

Firefox is experiencing constant crashes and making my computer fan work hard.

I have a lot of windows and tabs open. My computer has a 2TB SSD and 64GB of memory.

The following are the most recent crash reports:

Submitted Crash Reports Report ID Date Submitted bp-07dd4c2b-c62d-427f-9fd1-29a1f0200805 8/4/20, 5:32 PM View bp-1ba264c3-12a3-4e98-b6a6-c23c00200805 8/4/20, 5:32 PM View bp-7d333e71-1859-4c9b-9d16-f00f20200805 8/4/20, 5:32 PM View bp-e8be1074-865b-4199-8807-7a2d20200805 8/4/20, 5:32 PM View bp-5914ba93-a3ba-4b71-9b98-342460200805 8/4/20, 5:32 PM View bp-2e9cb29f-36f4-4435-85d4-e427e0200803 8/3/20, 8:42 AM View bp-670076a6-d796-4b47-9e3d-41ed70200731 7/30/20, 5:33 PM View bp-574d2207-c973-4702-82f2-0a95f0200725 7/25/20, 12:44 PM View bp-dca417d2-036b-432d-8cea-05c020200723 7/23/20, 8:27 AM View

Thank you in advance for your assistance.

All Replies (2)

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Product Firefox Release Channel release Version 78.0.2 Build ID 20200708170202 (2020-07-08) Buildhub data OS OS X 10.15 OS Version 10.15.6 19G73

bp-07dd4c2b-c62d-427f-9fd1-29a1f0200805 bp-1ba264c3-12a3-4e98-b6a6-c23c00200805 bp-7d333e71-1859-4c9b-9d16-f00f20200805

Signature: __pthread_kill | abort | gpusGenerateCrashLog.cold.1

Crash Reason EXC_SOFTWARE / SIGABRT

This is for Sumo's Related Bugs 1576767 NEW --- [10.15] Crash in [@ libsystem_kernel.dylib@0x744e] in mozilla::gl::GLContextCGL::SwapBuffers()

1535120 NEW --- Crash in [@ __pthread_kill | abort | gpusGenerateCrashLog]

Modified by FredMcD

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If you want to reinstall Firefox, follow the instructions below. If you just want to remove it, disregard the install instructions.

Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

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