Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

New Installation - Folders and Emails Not Synchronising

  • 2 replies
  • 1 has this problem
  • 2 views
  • Paskiausią atsakymą parašė paul214

more options

I have recently installed Thunderbird and it has syncronised my folders and the emails in them.

However there are some folders where the emails and sub folders have not syncronised. Some of these folders show in italics.

Why are these emails / folders not syncronising? And how do I fix this problem?

I have recently installed Thunderbird and it has syncronised my folders and the emails in them. However there are some folders where the emails and sub folders have not syncronised. Some of these folders show in italics. Why are these emails / folders not syncronising? And how do I fix this problem?

All Replies (2)

more options

right click the folder, select properties and select the folder for offline use.

more options

Thanks Matt

I had tried that previously but it didn't work. I've since tried it again and I still have the same issue.

I've checked that all folders are marked to syncronise.

Any other ideas?