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After latest Windows 8.1 update, can't print.

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After latest Windows 8.1 update (three days ago), can't print. Get an error message --"an error occurred while printing." Tried all the fixes (reset, refresh, reinstall, delete print_printer, etc. ) The print dialogue box sees my printer (Brother MFC-J425W) and IE, offline prints fine.

After latest Windows 8.1 update (three days ago), can't print. Get an error message --"an error occurred while printing." Tried all the fixes (reset, refresh, reinstall, delete print_printer, etc. ) The print dialogue box sees my printer (Brother MFC-J425W) and IE, offline prints fine.
Citata

Papildomi duomenys apie sistemą

Įdiegti papildiniai

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

More Information

brianasz Sprendimų: 0 Atsakymų: 3

Hello,

Have you followed this documentation? https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox

If so, and if it didn't work, Can you share your Firefox version?

Thanks!

Hello, Have you followed this documentation? https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox If so, and if it didn't work, Can you share your Firefox version? Thanks!
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Klausimą uždavęs asmuo

Yes. I followed the documentation -- several times. I'm using Firefox Quantum 69.0 64 bit. Thanks for your help.

Yes. I followed the documentation -- several times. I'm using Firefox Quantum 69.0 64 bit. Thanks for your help.
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brianasz Sprendimų: 0 Atsakymų: 3

Hello,

Please try creating a new Firefox profile: http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows

Let us know if that solved the issue.

Hello, Please try creating a new Firefox profile: http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows Let us know if that solved the issue.
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Citata

Klausimą uždavęs asmuo

Thank you but the problem still exists.

Thank you but the problem still exists.
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Citata

Klausimą uždavęs asmuo

Anyone else have any thoughts? I can't even print to file or PDF.

Anyone else have any thoughts? I can't even print to file or PDF.
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Citata
brianasz Sprendimų: 0 Atsakymų: 3

Hello again,

Try reinstalling the driver of your printer from the manufacturer's website.

And would be nice to have an screenshoot of the error in order to get more information / context.

Hello again, Try reinstalling the driver of your printer from the manufacturer's website. And would be nice to have an screenshoot of the error in order to get more information / context.
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Citata

Klausimą uždavęs asmuo

Thanks for your help. Surprisingly, Firefox updated itself a couple of days ago and now everything prints as it should. It never ceases to amaze me that programmers can never figure out that it's "their" program screwing up and not other ones, particularly when everything works well until an update comes along. Its called HUBRIS. Thanks for you help though.

Thanks for your help. Surprisingly, Firefox updated itself a couple of days ago and now everything prints as it should. It never ceases to amaze me that programmers can never figure out that it's "their" program screwing up and not other ones, particularly when everything works well until an update comes along. It''s called HUBRIS. Thanks for you help though.
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Citata
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