Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cannot reinstall Firefox on Android via Google Play

  • 2 replies
  • 7 have this problem
  • 6 views
  • Paskiausią atsakymą parašė Kevin

more options

Firefox 48 was successfully installed on this phone. I experimented with extensions and themes and must have installed a bad extension. Firefox crashed and ready-crashed after every launch of Firefox. So I uninstalled Firefox but it evidently left something behind because it `cannot be installed in default location` so it will not re-install. I have Android 4.4. Where should I look in File Manager and what needs to be deleted or changed so that Firefox will install again? FYI, the Firefox Beta will not install either. Same error trying to install. Thanks, Jane

Firefox 48 was successfully installed on this phone. I experimented with extensions and themes and must have installed a bad extension. Firefox crashed and ready-crashed after every launch of Firefox. So I uninstalled Firefox but it evidently left something behind because it `cannot be installed in default location` so it will not re-install. I have Android 4.4. Where should I look in File Manager and what needs to be deleted or changed so that Firefox will install again? FYI, the Firefox Beta will not install either. Same error trying to install. Thanks, Jane

All Replies (2)

more options

Additional Info: Error 20 for will not install in default location. Got other errors numbers next, saying Firefox could not even be downloaded successfully. Please respond to my support request. I would very much like to be able to DOWNLOAD and INSTALL Firefox. Thank you, Jane

more options

Google provides the downloads and supports the Google Play app at https://productforums.google.com/forum/#!forum/play

Mozilla does not have any control over the install process.