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I cannot log in to Twitter in Firefox.

  • 1 reply
  • 2 have this problem
  • 11 views
  • Paskiausią atsakymą parašė cor-el

EmmaJH
EmmaJH
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I know a lot of people have been having this problem, but I wanted to ask as many of the solutions do not apply to my situation. In other responses users have been advised to clear the cache or cookies. I have had this problem since updating Firefox on my previous laptop, but am now using a brand new computer and the problem persists. When I try to login in Firefox I am told that the username and password do not match. However, when I try on other browsers or devices I have no problem. Is there any solution to this?

I know a lot of people have been having this problem, but I wanted to ask as many of the solutions do not apply to my situation. In other responses users have been advised to clear the cache or cookies. I have had this problem since updating Firefox on my previous laptop, but am now using a brand new computer and the problem persists. When I try to login in Firefox I am told that the username and password do not match. However, when I try on other browsers or devices I have no problem. Is there any solution to this?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This issue can be caused by corrupted cookies or cookies that are blocked.

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.

  • Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.

You can use this button to go to the currently used Firefox profile folder:

You can also check for for issues caused by security software.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.