My AT&T Yahoo email gives me an error message saying that my screen resolution is too low, but it is at 1600 x 900. This only happens in Firefox, not in IE.
When I try to use Firefox to access my ATT.NET account I get an error message about my screen resolution being to low to support the site.My resolution is not low its at the highest available. I also use IE9 and do not have this problem. I am running Windows 7 and Firefox 15.0.1. This has been an ongoing problem. I am using a Toshiba laptop 15.6 screen with 4GB RAM. I see other complaints about this specific problem but have yet to find a solution. Thanks for your help.
Chosen solution
This can happen if you are zooming the page.
Reset the page zoom on pages that cause problems.
- View > Zoom > Reset (Ctrl+0 (zero); Cmd+0 on Mac)
All Replies (5)
Are you using the Yahoo! Mail Classic or the all-new Yahoo! Mail? I'm wondering if there's a bug that's affects one version of Yahoo mail and not the other.
And after you get the error, can you click a OK button or something to cancel the error and continue viewing your email? Or does it stop you from going any farther?
Chosen Solution
This can happen if you are zooming the page.
Reset the page zoom on pages that cause problems.
- View > Zoom > Reset (Ctrl+0 (zero); Cmd+0 on Mac)
Thanks for your help, here is more information. I am trying to use the new ATT but the site will not let me in Firefox. When I bring up the page and sign in to my mail account the error message tell me the resolution is too low and I need to use Classic if I continue on into the new design it is really funky. I can and do go into the classic but this is getting old.
Regarding the zooming feature it is not in use on this page although I have just tried that solution to see if any results and there are none.
This problem is specific only to the ATT mail page and visable only when you are in the email not the sign on page. Apparently others are having this issue.
Modified by cmcateer2
Please see added comments on the question. Its not a zoom issue its all about the new ATT design email and Firefox, I agree with Noah there a bug between the old and the new and firefox only.
UPDATE:
I stand corrected. I went back in again and did the reset zoom and it appears to eliminate the error. Problem solved but I am not sure why I never set up zoom and didn't have the problem on any other site. Will it need to be done each and every time I go into that page or is it now corrected?
Modified by cmcateer2
The screen dimensions as reported by Firefox via JavaScript are affected by zooming the page.
You can paste this code in the Web Console (Web Developer > Web Console;Ctrl+Shift+K) and use Execute > Run to run the code with the zoomed page on display (selected).
alert("Current Width: "+window.outerWidth+"\n\nCurrent Window: "+window.outerWidth+" x "+window.outerHeight+"\nScreen Available: "+screen.availWidth+" x "+screen.availHeight+"\nFull Screen Size: "+screen.width+" x "+screen.height+"\n\nwindow.outerWidth="+window.outerWidth+"\nwindow.outerHeight="+window.outerHeight+"\n");